Position details
Role type: Full time; Fixed-term for 12 months
Department: Student and Scholarly Services
Salary: UOM 6 - $100,847 - $109,163 p.a. plus 17% super
Shape equitable student support services / Build robust quality systems and frameworks / Collaborate across diverse specialist teams
Play a pivotal role in lifting service quality and consistency—support equitable student success.
Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
The University of Melbourne We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research.
Discover more via our website.
Your next career chance You will support high-quality, equitable services for students with disability by coordinating SEDS' quality systems and frameworks.
What you will deliver
Coordinate development, maintenance and improvement of the SEDS Quality Framework, ensuring consistent updates across all service areas.
Establish and run quality audit schedules, including preparation, data collection, record checks and documenting findings for review.
Develop, update and organise SOPs, templates, guides and documentation to support clear, current and accessible processes.
Work with team leads to embed AAP quality assurance, improving accuracy, compliance and consistency of student adjustments.
Contribute to service improvement projects, documenting issues, mapping processes and co-designing practical, team-friendly quality solutions.
You may be a great fit if you
Hold a relevant qualification in quality, business, education, health or related field, or equivalent experience.
Bring experience supporting quality frameworks, assurance systems or continuous improvement within complex service environments.
Demonstrate capability coordinating quality audits, preparing documentation, reviewing records and assisting with clear, concise reporting.
Create accurate process maps, SOPs, guides and templates that support consistent, student-focused practice.
Understand case management or Academic Adjustment Plan processes, and apply this knowledge to support compliance and consistency.
Use data to identify trends and issues, contributing to evidence-based recommendations and improvements.
For further information please refer to the attached PD.
What we offer you!




Build future financial security with 17% superannuation
Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave
Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
Health and well-being services including a leading Employee Assistance Program
For more information check out our benefits page!
Your new team – Student Equity and Disability Services (SEDS)
Student Equity and Disability Services (SEDS) partners with staff and students to remove barriers to participation.
The team designs and delivers adjustments, advice and supports that enable equitable access to learning and campus life.
You will join a collaborative, values-driven group focused on quality, innovation and inclusive, student-centred service improvement.
Equal Opportunity Employer
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation.
The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed.
We welcome applicants from all backgrounds, identities, and experiences.
Discover more about Diversity and Inclusion at UniMelb.
We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout.
We warmly encourage applications from people with disabilities.
Learn more about how we support an accessible recruitment process.
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians.




Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at ******.
Eligibility
You must have current valid work rights for Australia.
Visa sponsorship is not available for this role.
A Working with Children Check is required for all positions.
If successful, we will guide you through the process and reimburse you.
Applications close: Sunday 13th of September **** at 11:55 PM; AEST.
Position Description: Quality Officer - PD.pdf Quality Officer - PD.docx
Explore leadership opportunities
Explore leadership opportunities to shape the future and growth of the University of Melbourne - Executive Opportunities Welcome to the University of Melbourne – where our vision for positive societal change creates impact.
Join our community of world-class thinkers, where innovation thrives, and your ideas shape the future.
At the University of Melbourne, your potential is our priority.
Elevate your career, make a real difference, and be part of a diverse community that values your unique contribution.
Your journey to professional and personal growth starts here.
Discover more at - / At the heart of our mission is a commitment to enriching society through education and research.
Through our strategy "Advancing Melbourne," we're not just shaping our own future; we're shaping the future of the state, the nation, and our global community.
Together, we propel Australia forward, positioning it as an ambitious, forward-thinking leader on the world stage.
Our staff play a key role in elevating Australia's reputation and influence globally.
Your contributions are the driving force behind our ambition to be a leading force for positive change.
Join us, and let's advance Melbourne – and the world – together.
Discover more The University has committed to a strategic vision which aims to create a thriving, fair and diverse university community, working together respectfully to make a difference to each other and in the world.
Join us on our journey to build a future where everyone in our community can feel a strong sense of belonging, and diverse perspectives fuel success.
Discover more.
Contact
Get in touch with our friendly Talent Acquisition team at ******
#J-*****-Ljbffr

📌 Quality Officer (Melbourne)
🏢 University of Melbourne Employees, Location, Alumni
📍 Melbourne