• Deploy, configure, and support Microsoft Copilot solutions across M365 and custom Copilot use cases
• Build and integrate AI solutions using Azure AI services, Copilot Studio, and Azure AI Foundry
• Operate and monitor AI workloads to ensure reliability, performance, and responsible usage
• Support the AI solution lifecycle, including deployment, updates, and optimisation in Managed Services environments
• Implement monitoring, logging, and alerting for AI services and copilots to detect issues and risks
• Collaborate with stakeholders to identify, prioritise, and deliver AI use cases that drive business value
• Apply governance, security, and compliance controls to AI workloads, including data protection and access management
• Maintain technical documentation, runbooks, and operational procedures for AI services
• Work closely with customers to implement and manage AI capabilities in production and ensure a high-quality managed services experience
Requirements
3–5 years' experience in cloud engineering, AI engineering, or application support roles
Experience delivering or supporting AI solutions in enterprise or consulting environments
Experience with Microsoft Copilot, including M365 Copilot and Copilot Studio
Working knowledge of Azure services including compute, identity, storage, and monitoring
Experience building or supporting AI/ML or automation solutions using Python, APIs, or low-code platforms
Understanding of AI governance, security, and compliance, including responsible AI principles
Experience with monitoring, incident management, and operational support using ITIL practices
Strong analytical and problem-solving capability with focus on automation and optimisation
Familiarity with Microsoft Fabric, Purview, or data platform technologies




Experience supporting Copilot rollout, adoption, or enablement initiatives
Bachelor's degree in IT, Computer Science, or related field (preferred education and experience)
Microsoft Certified: Azure AI Engineer Associate (AI-102)
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft 365 Certified: Fundamentals / Copilot-related certifications (desirable)
Relevant cloud or AI certifications
Core Competencies
Demonstrates expertise in deploying and supporting Microsoft Copilot solutions and AI workloads, with a solid focus on governance, security, and compliance.
Proficient in leveraging Azure services and implementing monitoring and operational procedures to ensure high-quality managed services.
Highest-signal resume keywords
Microsoft Copilot Experience
Azure AI Services Proficiency
AI Governance and Compliance Knowledge
Python and API Development
ITIL Practices for Operational Support
ATS Optimization Keywords
Hard Skills
Cloud Engineering
AI Engineering
Application Support
AI/ML Solutions Development
Monitoring and Incident ManagementAutomation Solutions
Data Protection
Access Management
Operational Procedures
Technical Documentation
Soft Skills
Analytical Problem-Solving
Collaboration with Stakeholders
Focus on Automation and Optimisation
Certifications & Qualifications
Microsoft Certified: Azure AI Engineer Associate (AI-102)
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft 365 Certified: Fundamentals
Industry Keywords
Managed Services
Enterprise AI Solutions
Consulting Environments
Responsible AI Principles
Cloud Solutions
Tools & Technologies
Microsoft 365
Copilot Studio
Azure AI Foundry
Microsoft Fabric
Purview
Low-Code Platforms
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📌 Ai Ops Engineer (Sydney)
🏢 Jobtailor
📍 Sydney