Manage ongoing daily operations, sales and high-volume stock management within the specialist department
Work closely with fellow Department Managers across Service, Inside the Home, Builders, and Lifestyles & Garden
Report directly to the Operations Manager and Complex Manager
Lead a team of 20+ team members and maintain an engaged and safe work environment
Perform duty manager responsibilities, including opening and closing the store on weekdays and weekends
Build team capability in Best Experience, Safety Culture and Compliance
Manage team engagement, performance and recognition
Create rosters and strategically plan team coverage to deliver the service promise
Drive department sales through strong merchandising and monitoring key metrics
Action customer feedback to improve the end-to-end customer experience
Own department stock accuracy, including adjustments, replenishment discipline and loss prevention processes
Monitor and measure customer service levels
Liaise with Merchandising, Store Leadership, and Health and Safety teams
Develop strong relationships with suppliers
Requirements
Must be age 15 or over to apply
Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
Experience leading teams with a focus on safety and wellbeing and specialist products preferred
Strong leadership and influencing skills
Ability to lead and inspire a large team of 20+




Ability to champion a safe and secure setting and ensure compliance with policies and procedures
Experience opening and closing a store and supporting smooth trade across weekdays and weekends
Ability to build team capability through coaching, explicit expectations, performance conversations and recognition
Ability to roster and strategically plan a team
Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
Ability to understand KPIs and exceed customer expectations
Ability to work a minimum of 1 in 3 weekends and some public holidays
Background checks may be required, including police, employment, medical and qualification checks
Core Competencies
Demonstrates strong leadership and team management capabilities, with a focus on safety, compliance, and customer service excellence.
Proven ability to drive sales performance through effective merchandising and stock management in a high-volume retail environment.
Highest-signal resume keywords
Team Leadership
Sales Performance Management
Merchandising Knowledge
Safety Compliance
Customer Experience Improvement
Hard Skills
Stock Management
Sales Metrics Monitoring
Store Opening and Closing
Team Roster Planning
Loss Prevention Processes
Soft Skills
Influencing Skills
Coaching Ability
Team Engagement
Performance Recognition
Industry Keywords
Retail Industry
High-Volume Customer-Focused Organisation
Safety Culture
Customer Feedback Actioning
Supplier Relationship Development
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📌 Department Manager (Sydney)
🏢 Jobtailor
📍 Sydney