A New Approach (ANA) is Australia's national arts and culture think tank.
We work to secure evidence-led policy settings that position culture and creativity as core drivers of national advantage and flourishing people.
We do this because the evidence shows that culture and creativity have a direct, transformative impact on people and communities.
They are the foundations of Australia's economic resilience, social cohesion, productivity and global competitiveness.
Yet Australia's public policy settings remain inadequate to the scale of opportunity and challenge ahead.
Policy matters.
It directly affects whether our communities have access to creative opportunities, and it shapes the environment in which our cultural organisations and creators thrive or struggle.
Positive policy delivers cultural, economic and social returns.
Let's ensure Australia has the evidence, confidence and commitment we need to achieve an arts and culture system that delivers for all Australians, whoever they are and wherever they live.
This is how Australia will secure its place as a cultural powerhouse whose creativity is locally loved, nationally valued and globally influential.
The Operations Officer is a hybrid role bridging technical infrastructure and business operations.
This position oversees the deployment, maintenance, and scaling of operations systems and AI applications, ensuring they integrate into annual program delivery, daily workflows, drive organisational productivity, and comply with ethical data standards.
The position assists, improves and enables the processes and systems used by all staff in the delivery of ANA's purpose of promoting and advancing the positive effects of arts, culture and creative activity in contemporary Australian society.
Join a friendly,



engaged and skilled team who work across policy, research, engagement and operations to make evident the relevance, impact and opportunities of arts and culture in Australia.
ANA is a contemporary, inclusive workplace.
We offer all staff flexible working arrangements as well as regular R&R; leave and a quarterly cultural allowance.
ANA invests in its staff and celebrates their success both professionally and personally.
Key roles and responsibilities
Constructively plan, enable and improve all processes, systems and platforms used by staff in partnership with the Director of Operations & Impact.
In particular, we are looking for software expertise in Asana, Google suite, Microsoft suite, Adobe programs and research specific AI tools like Copilot and Gemini.
Establish, enforce, and maintain internal AI usage and lifecycle management policies and procedures.
Ensure all business systems adhere to privacy laws, data protection regulations, and evolving AI-specific legislation.
Assist operational and training procedures and other relevant resources that enable staff to deliver targeted program outputs.
Assist in the collection and reporting for ANA's operations and systems on a monthly, quarterly and annual basis in collaboration with the Director of Operations & Impact.
Be available to provide all staff with administrative and logistical support.




Support the delivery of change management processes based on a pluralist and inclusive mindset.
Respond to administrative tasks and contribute to a positive and caring organisational culture.
Experience and skills expected of the post holder
Qualification in business management, systems management, artificial intelligence or equivalent experience working within operations, systems or project management
Experience in providing high-level systems advice in relation to productivity, automation and customisation
Ability to produce high quality internal operations policy and procedure documents
Demonstrated experience streamlining administrative workflows to increase internal efficiency and reduce costs
Experience in some of the following sectors: government, cultural and creative industries, philanthropy and for-purpose/social impact
Knowledge of arts and cultural organisations in Australia
Experience in small team environments
Other competencies and attributes
An understanding of, and commitment to, the non-partisan nature of ANA's work
Ability to pay close attention to detail in a dynamic environment
Well-organised and anticipates next steps
A collaborative, non-territorial style, to achieve outcomes
Bias for quality and action, with a focus on completion
Salary and benefits
Reports to: Director of Operations & Impact
Commencing: September/October ****
Location: Canberra ACT
Hours: Part-time, 30 hours/week
Duration: Ongoing (contingent on funding)
ANA is an equal opportunity employer committed to diversity and inclusion in the workplace.
We welcome applications from First Nations peoples, all cultural and linguistic backgrounds, all genders and people with disabilities.
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📌 Operations Officer (Canberra)
🏢 On Think Tanks - Independent Research, Ideas and Advice
📍 Canberra