Description
Job Title:
Implementation Manager
Department:
Corporate Accounts
Reports to:
Director of Corporate Accounts
Pinnacle Promotions is an award-winning promotional products company specializing in branded merchandise ideation, sourcing, and production, driven by one clear message: Pinnacle Knows Promo.
For over 30 years, we've helped companies connect with customers, prospects, and employees by delivering creative, strategic, and high-quality promotional products—perfectly produced and delivered on time.
We deliver innovative solutions tailored to every client's unique needs, so when a professional buyer needs promotional products, they think of Pinnacle Promotions first.
We're proud to be recognized as one of the Promotional Products Industry's Greatest Companies to Work For in **** by PPAI, a seven-time Best Places to Work winner by Counselor Magazine, The Atlanta Journal-Constitution, and PPB Magazine, and named a **** Top 100 Industry Leader by PPAI.
Position Summary
The Implementation Manager is responsible for managing the successful launch and implementation of client programs within the Corporate Accounts Department at Pinnacle Promotions. This role serves as the central point of coordination between clients, sales, technology, and internal operations teams to ensure programs are launched accurately, on time, and according to client expectations.
Key Responsibilities
Client & Program Implementation
Lead the implementation and onboarding of new client company stores from initial kickoff through successful launch.
Develop detailed implementation plans, project timelines, milestones, and deliverables.
Gather and document client requirements, brand guidelines, product specifications, inventory needs, fulfillment requirements, and program objectives.
Translate technology solutions into clear client-facing guidance and recognize when internal teams or development resources need to be engaged.
Coordinate product development, sourcing, artwork approvals, samples, production, inventory, warehousing,



and fulfillment activities.
Identify potential risks, delays, or issues and proactively develop solutions.
Cross-Functional Collaboration
Partner closely with Sales, Technology, Operations and Accounting to transition new business into company store implementation.
Quality & Continuous Improvement
Ensure products, branding, packaging, and fulfillment processes meet client specifications and quality expectations
Establish quality-control checkpoints throughout the implementation process.
Identify recurring issues and recommend process improvements
Develop and maintain implementation checklists, standard operating procedures, and best practices
Analyze project performance and use lessons learned to improve future implementations
Qualifications
3+ years of experience in project management, implementation, client services, operations, promotional products, branded merchandise, or a related field
Experience managing multiple projects, timelines, and stakeholders simultaneously
Strong organizational and time-management skills with exceptional attention to detail
Excellent written and verbal communication skills
Strong problem-solving and decision-making abilities
Ability to work effectively across sales, operations, and client-facing teams.
Proficiency with Netsuite a plus
Experience with project management, CRM, ERP, e-commerce, or order-management systems is a plus
Promotional products, apparel, print, merchandise, experience is strongly preferred
Compensation and Advantages
Competitive salary package.
Comprehensive health, dental, and vision benefits.
Generous paid time off program and paid holidays.
Supplementary short-term and long-term disability coverage.
Simple IRA with company matching.
Fun, progressive workspace and culture.
Pinnacle Promotions does not engage with external recruiters or staffing agencies in any capacity. Submission of unsolicited resumes or candidate profiles does not imply any agreement to terms or obligation to pay any fees. We kindly ask that recruiters do not contact us regarding our open positions.
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📌 Implementation Manager (New South Wales)
🏢 Pinnacle Promotions
📍 New South Wales