Job Description
About The Role
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Accenture is looking for a Service Designer to join our growing Experience and Service Design practice. In this role, you'll help organisations reimagine and improve services by placing user needs at the centre of decision-making. Working across multidisciplinary teams, you'll design end-to-end experiences that deliver meaningful outcomes for users while meeting business and operational objectives.
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About The Role
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Accenture is looking for a Service Designer to join our growing Experience and Service Design practice. In this role, you'll help organisations reimagine and improve services by placing user needs at the centre of decision-making. Working across multidisciplinary teams, you'll design end-to-end experiences that deliver meaningful outcomes for users while meeting business and operational objectives.
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You will collaborate with researchers, designers, product owners, architects, and client stakeholders to shape future-state services, identify opportunities for improvement, and create impactful solutions across digital and non-digital touchpoints. This is an opportunity to work on complex transformation programs that influence how customers, citizens, and employees interact with products and services every day.
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Key Responsibilities
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Design end-to-end services that are user-centred, productive, and aligned to business goals.
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Develop customer journeys, service blueprints, ecosystem maps, and future-state service models.
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Facilitate discovery sessions, design workshops, and co-creation activities with users and stakeholders.
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Translate research insights and user needs into actionable service concepts and recommendations.
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Identify service pain points, risks, opportunities, and areas for innovation.
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Collaborate with product, delivery, and technology teams to ensure service design is embedded throughout delivery.
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Create clear service design artefacts that support implementation and decision-making.
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Champion accessibility, usability, and inclusive design principles.
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Measure service effectiveness and drive continuous improvement through data, feedback, and iteration.
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Communicate complex concepts through compelling storytelling and visualisation techniques.
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Benefits Of Working With Accenture
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Work with some of Australia's leading organisations on large-scale transformation programs.
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Access industry-leading training, certifications, and career development opportunities.
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Collaborate with talented designers, strategists, technologists, and innovators across Accenture.
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Flexible and hybrid ways of working that support wellbeing and work-life balance.
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Be part of an inclusive culture that values diversity, creativity, and continuous learning.
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Leverage emerging technologies, including AI and intelligent experiences, to shape the future of service delivery.
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Qualifications
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4-8 years of experience in Service Design, Human-Centred Design, Customer Experience Design, or a related discipline.
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Demonstrated experience developing service blueprints, customer journey maps, and other service design artefacts.
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Strong understanding of human-centred design methodologies, design thinking, and user research practices.
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Experience facilitating workshops and engaging with diverse stakeholder groups.
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Excellent communication, presentation, and storytelling skills.
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Experience working within Agile or multidisciplinary delivery environments.
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Familiarity with accessibility standards and inclusive design principles.
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Proficiency with collaboration and design tools such as Miro, Figma, FigJam, Adobe Creative Suite, or similar.
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Ability to navigate ambiguity and solve complex service and customer experience challenges.
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Bachelor's degree in Design, Human Factors, Psychology, Business, or a related field preferred.
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Ability to obtain and maintain Baseline Security Clearance is advantageous.
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📌 Service Designer (New South Wales)
🏢 Accenture Australia
📍 New South Wales