KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with straightforward, smart, seamless, and secure technology solutions. Serving
95,000+ merchants
across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.
Backed by
USD 55 million in Series A funding
—the
largest global payments-sector Series A in ****
—KPay has been recognised as
Forbes Asia's 100 to Watch *****)
and
PayFac of the Year *****)
.
About the Role
We are looking for a
Merchant Onboarding Associate
to join our Melbourne team and support merchant activation across Australia.
As the
dedicated Merchant Onboarding team member in Melbourne
, you will take ownership of onboarding cases and work closely with
Business Development, Compliance, and HQ Operations
to ensure merchants progress from signed agreement through to successful activation.
You will coordinate across internal teams, review onboarding and KYC documentation, identify outstanding requirements, manage onboarding pipelines, and ensure cases are progressed accurately and within SLA.
This role is ideal for someone who is
highly-organised, detail-oriented, proactive, and comfortable taking ownership
in a fast-paced fintech environment.
What You'll Do
Manage the
end-to-end merchant onboarding process
from signed agreement to activation
Review and validate
KYC and onboarding documentation
for completeness and accuracy
Identify missing or incorrect information and coordinate with
Business Development
to resolve outstanding requirements
Work closely with
Business Development, Compliance, and HQ Operations
to progress merchant applications efficiently
Act as the key
onboarding point of contact for internal teams
in Melbourne
Ensure onboarding activities meet
compliance requirements, internal procedures, and SLAs




Maintain accurate merchant information across
CRM and onboarding systems
Monitor onboarding pipelines and proactively follow up with internal stakeholders on outstanding cases
Manage multiple merchant applications while maintaining a
high level of accuracy and turnaround time
Support onboarding reporting and identify opportunities to improve
internal processes and onboarding efficiency
What We're Looking For
0–2 years of experience
in onboarding, operations, KYC/AML, sales support, banking, fintech, client services, or a similar environment
Fresh graduates are welcome
to apply
Strong
attention to detail
and ability to review documentation accurately
Solid organisational and time-management skills, with the ability to manage multiple cases and deadlines
Comfortable working across different teams and coordinating multiple stakeholders
Proactive and accountable, with the confidence to
take ownership of cases from start to completion
Strong written and verbal communication skills
Comfortable working in a
fast-paced, high-volume operational environment
Able to work independently while collaborating closely with local and regional teams
Nice to Have
Exposure to
KYC / AML / compliance processes
Experience in
fintech, payments, banking, SaaS, or financial services
Familiarity with CRM, onboarding, or workflow management systems
Experience working in an operations or sales-support environment
Why Join KPay?
Join one of
APAC's fastest-growing fintech companies
Take ownership as the
dedicated Merchant Onboarding team member in Melbourne
Gain hands-on exposure to
fintech operations, payments, KYC, and compliance
Work closely with Business Development, Compliance, HQ Operations, and regional teams
Develop strong operational, stakeholder-management, and problem-solving skills
Join a growing Australian business where you can make a visible impact
Build a strong foundation for career progression across
Onboarding, Operations, Compliance, or broader fintech functions
#J-*****-Ljbffr

📌 Merchant Onboarding Associate (Melbourne)
🏢 KPay Group
📍 Melbourne