Job Description
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Lead a team of bankers across Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery
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Drive sales and revenue performance through Business Lending FUM and cross-sell opportunities
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Reduce customer and product attrition across Business Lending, Home Lending, Business Accounts, and Working Capital
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Improve customer experience and Net Promoter Score
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Manage team productivity, response times, and conversion of opportunities
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Ensure operational-risk and credit-risk accountability
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Establish a coaching culture and develop deep credit expertise
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Build stakeholder relationships and collaborate to solve complex problems
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Embed customer-focused practices, including needs-based conversations, customer feedback, and complex complaint resolution
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Manage resources, rostering, and operational efficiencies
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Requirements
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Strong commercial credit assessment expertise
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In-depth knowledge of SBB lending processes, credit policies, risk evaluation, and credit structuring
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Proven stakeholder and relationship management ability
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Excellent coaching and mentoring capabilities
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Robust problem-solving and analytical skills
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Demonstrated customer solutioning capability
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Strong commercial acumen and strategic thinking
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Effective influencing and negotiation skills
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Passion for helping business owners through financial guidance and lending expertise
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Core Competencies
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Demonstrates strong commercial credit assessment expertise and in-depth knowledge of SBB lending processes, credit policies, and risk evaluation. Capable of driving sales performance while fostering a coaching culture and building stakeholder relationships to enhance customer experience.

📌 Team Lead - Customer Engagement (Victoria)
🏢 Jobtailor
📍 Victoria