Job Description
Head of Customer Success | EdTech | Melbourne (Or Perth)
n
WOW Recruitment is partnering with aglobal EdTechon a mission to power schools and enable great teaching worldwide. With a strong international footprint and a diverse suite of products that support thousands of schools across key global markets, the business is continuing to invest heavily across ANZ as it enters its next phase of growth.
n
Following continued growth, they are now looking for aHead of Customer Success ANZto transform and scale their Customer Success function. This is a senior leadership chance for a hands‐on CS leader who can evolve the team from a relationship‐led model into a proactive, commercially focused and data‐driven function.
n
You'll lead the redesign of the CS operating model, building playbooks, processes and frameworks that improve retention, expansion and customer engagement. Working closely with a team of Customer Success Managers, you'll create a scalable function that supports the next phase of growth while driving meaningful change across the business.
n
Location: Melbourne or Perth (Hybrid – 3 days in the
office)Salary:$165,000
– $170,000 Base + Super + Performance IncentiveSector: EdTech / SaaS
n
The Role:
n
n
Own Customer Success Strategy:Take full ownership of Customer Success across ANZ, driving retention, customer growth and improved commercial outcomes across a large customer base.
n
Transform the Function:Build scalable CS frameworks, playbooks and processes across onboarding, adoption, renewals and expansion.
n
Lead & Develop the Team:Coach and empower a team of 7 Customer Success Managers across VIC, Sydney and Perth, lifting capability, accountability and customer engagement.
n




Drive Commercial Growth:Own Net Revenue Retention (NRR), partnering closely with Sales to identify expansion opportunities and improve customer lifetime value.
n
Build a Data-Led Approach:Introduce customer health scoring, churn prediction and insights-driven decision-making to create a more proactive customer experience.
n
n
About You:
n
n
Experienced Customer Success Leader:You've successfully led Customer Success teams within SaaS, EdTech, or similar customer‐focused technology environments.
n
Commercially Minded:You understand that great Customer Success goes beyond relationships; you've owned retention, expansion, and revenue outcomes.
n
A Builder & Transformer:You enjoy creating structure, improving processes and developing scalable ways of working in evolving environments.
n
Hands‐On People Leader:You're a player‐coach who enjoys mentoring teams while remaining close to customers and their challenges.
n
Customer-First & Collaborative:You're a low‐ego leader who builds strong relationships, develops people, and creates a culture of shared success.
n
n
The Perks:
n
n
Shape the Future of CS:Lead the evolution of an established Customer Success function and define how the team operates moving forward.
n
Meaningful Customer Impact:Support thousands of schools and educators by helping them get more value from innovative technology solutions.
n
Leadership & Autonomy:Have genuine ownership over strategy, processes and team development across ANZ.
n
Global SaaS Exposure:Join an international technology business with a strong market presence and ambitious growth plans.
n
Purpose-Driven Environment:Work for a business where technology directly supports better outcomes for educators and students.
n

📌 Head Of Customer Success (Victoria)
🏢 Wow Recruitment
📍 Victoria