Job Description
About Us
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At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
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You'll be excited to work in this role if...
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You thrive in fast paced, operational environments and love getting into the detail to make things run smoothly.
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You're energised by leading teams, managing supplier relationships, and driving performance through clear processes and accountability.
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You're ready to make a real impact at a growing company, where your work directly shapes the experience of our customers and the efficiency of our operations.
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About the role
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As Head of Operations, you'll lead our national hub network across Sydney, Melbourne, Brisbane, Perth, Gold Coast and Adelaide - driving safe, efficient and commercially disciplined operations at scale. You'll lead a team of Managers, setting the standards and building the capability that underpins Splend's growth across Australia. You'll also own fleet disposal strategy - ensuring vehicles exit the fleet at the right time and value to maximise return and keep our fleet profile aligned to commercial targets.
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What you'll be doing
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Leading and developing six Hub Managers across the national network, driving consistent operating standards, safety and service delivery in every market
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Working alongside the National Procurement Manager on vehicle acquisition, parts and supplier contracts, including OEM negotiations, to deliver national agreements that improve cost and service outcomes
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Owning the national operations strategy - standardising processes, driving continuous improvement and lifting productivity and customer experience across all hubs
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Coaching and developing your leadership team, building a high-performing operations function and a strong succession pipeline
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Owning the national operations budget and cost base, ensuring WHS compliance and regulatory requirements are met in every state
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Leading fleet disposal strategy to maximise vehicle return value and keep the fleet's age and condition profile aligned to commercial targets
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What you'll bring to Splend
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10+ years' operational leadership experience, including experience leading leaders across multiple sites or locations.
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Experience in retail, automotive, logistics, or maintenance sectors, ideally within a scale up environment.
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Robust analytical skills with confidence managing budgets, maintenance contracts and procurement agreements.
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The ability to work effectively with a wide range of stakeholders in high pressure situations.
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A process driven and problem solving mindset with the commercial awareness to balance cost control and service quality.
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Benefits & Support
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Bonus scheme: Opportunity to earn based on your performance
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Day off for your Birthday!
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Salary packaging with 15% employer contributions for Electric Vehicles
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Dedicated Learning & Development platform
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Employee Assistance Program
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Socials: budget for team and company wide social initiatives
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Our Process
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Intro with our Talent team to understand your background, aspirations, and answer your questions.
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Interview with the hiring manager to discuss your experience and how it aligns with this role.
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Where it applies, we'll ask you to complete a practical case study.
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Final interview to discuss Splend's long-term vision and to check any remaining questions.
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Diversity & Inclusion
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At Splend, we value diversity and inclusion and consider it key to our success. We're dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
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If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
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When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.

📌 Head Of Hub Operations (New South Wales)
🏢 Splend
📍 New South Wales