Job Description
Senior Salesforce Support Engineer | Salesforce Platform Support, Administration & Continuous Improvement
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Location: ACT / QLD (Hybrid)
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Security Clearnce: Baseline -Cleared
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Contract Length: 12 Months + 12 Month Extensions (Based on the discretion of the Department)
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About The Position
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This is a senior hands-on Salesforce support role focused on keeping a complex enterprise platform reliable, supportable and continuously improving.
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You'll work across Level 2 support, platform administration, configuration, data management and release assessment, supporting Salesforce applications including Service Cloud, Health Cloud and Digital Experience.
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The role requires more than routine administration. You'll investigate complex incidents, interrogate system behaviour, identify root causes and translate business processes into practical Salesforce configuration and support outcomes.
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Working within an Agile environment, you'll also contribute to UAT, technical documentation, knowledge sharing and the ongoing uplift of Salesforce services.
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What You'll Do
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Investigate and resolve complex Level 2 Salesforce incidents, including log analysis, platform behaviour and root-cause identification.
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Administer users, licences, roles, profiles, permission sets, sharing rules and access controls.
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Configure and troubleshoot Salesforce functionality and declarative automation, including Flows.
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Support data management, release impact assessment,



UAT, documentation and continuous platform improvement.
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What We Are Looking For
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Demonstrated experience supporting and administering enterprise Salesforce environments, including Service Cloud, Health Cloud and/or Digital Experience.
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Strong Salesforce administration and security capability, including user access, permissions and platform controls.
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Proven experience troubleshooting complex Salesforce incidents and working through root-cause analysis.
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Strong stakeholder engagement skills, with the ability to translate business processes into practical Salesforce support and configuration outcomes.
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Technology & Environment
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Salesforce Service Cloud, Health Cloud & Digital Experience
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Salesforce Flows & Declarative Automation
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Salesforce Security, Access & Administration
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OmniStudio / Vlocity, APIs & Enterprise Integration (Desirable)
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Applicants must be Australian Citizens and either hold or be eligible to obtain a Baseline Security Clearance.
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This role is unlikely to suit candidates whose Salesforce experience has been limited to basic administration, purely functional consulting or development without broader ownership of platform support and incident resolution.
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The stronger fit is someone comfortable operating across support, administration and configuration, while also understanding the business processes behind the platform.

📌 Senior Salesforce Support Engineer (Canberra)
🏢 Talent
📍 Canberra