Job Description
We are currently hiring for a Desktop Support Engineer to join our team in Brisbane, Australia
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Contract Type: Self-employed (B2B) no visa support will be provided
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Job Responsibilities:
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Troubleshoot hardware, software, and application issues
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Manage and update tickets in the helpdesk system
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Perform break-fix support and fault resolution
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Install, configure, and support Windows OS & MS Office
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Support printers, laptops, desktops, and peripherals
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Basic support for Mac OS (Apple devices)
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Diagnose network connectivity issues using standard tools
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Perform preventive maintenance on IT equipment
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Coordinate with vendors for complex issues (e.g., AV systems)
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Required Skills & Experience:
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2-3 years of experience in Desktop Support / IT Support
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Solid knowledge of Windows 7-10 & Office 365
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Experience with Active Directory & Group Policies (GPOs)
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Familiarity with ticketing tools and ITIL processes
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Knowledge of hardware troubleshooting & installations
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Basic understanding of networking, servers, and telecom
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Experience with mobile device management (iOS/Android)
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Good communication and problem-solving skills
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Preferred Qualifications:
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Bachelor's degree in Computer Science or related field
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Certifications like CompTIA A+ / MCP are a plus
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📌 Desktop Support Engineer (Queensland)
🏢 Tech People 247
📍 Queensland