Job Description
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Opportunity to work or a respected and leading healthcare organisation
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Work within a dynamic and varied IT function
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Join an organisation that grows our own - we invest in our people!
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About The Opportunity
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Qscan Group is a leading provider of diagnostic imaging services, committed to delivering high-quality patient care through innovation, technology, and compassionate service.
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This is a permanent, full-time role based at our Qscan Toowong clinic.
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We are seeking an experienced and proactive IT Senior Support Technician to provide advanced technical support across systems, infrastructure, hardware, software, and networks within a rapid-paced healthcare environment.
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What You'll Be Doing
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Providing advanced technical support and acting as an escalation point for complex IT issues across the Group.
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Supporting and maintaining IT infrastructure, hardware, software, networks, and clinical systems.
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Leading troubleshooting, incident resolution, root cause analysis, and system restoration activities.
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Monitoring system performance, reliability, and security to minimise operational disruptions.
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Assisting with IT projects, deployments, upgrades, and continuous improvement initiatives.
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Supporting cybersecurity practices, compliance requirements, and data protection standards.
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Collaborating with clinicians, operational teams, and vendors to support business and clinical needs.
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Maintaining accurate technical documentation, asset registers, and support records.
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Providing guidance and mentoring to junior IT support team members.
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Participating in the on-call support roster (24/7 rotation) to support critical clinical operations.
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What We're Looking For
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We're looking for a highly capable IT professional who combines strong technical expertise with excellent communication and problem-solving skills.
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To Be Successful In This Role, You Will Bring
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Proven experience in a senior IT support or systems support role.
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Strong troubleshooting skills across hardware, software, networking, and Microsoft environments.
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Experience supporting enterprise systems within a fast‐paced operational environment.
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The ability to manage multiple priorities and deliver timely, high‐quality support.
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Strong understanding of cybersecurity, system reliability, confidentiality, and compliance requirements.
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Experience supporting or mentoring junior team members.
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Excellent stakeholder engagement and customer service skills.
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Current Australian driver's licence.
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Tertiary qualifications or certifications in Information Technology or related discipline (highly regarded).
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Why Qscan?
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At Qscan Group, we are committed to delivering trusted excellence and compassionate care. Our people are at the centre of everything we do, and we foster a collaborative environment where innovation, development, and wellbeing are valued.
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Qscan Group encompasses Qscan Radiology Clinics, South East Radiology, North Coast Radiology, Alpenglow Radiology, Envision Medical Imaging, ClinRad, and a global network of TeleRadiologists. Together, we provide comprehensive diagnostic imaging services supported by advanced technology and subspecialty-trained radiologists to deliver the highest standards of patient care.
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You'll Be Joining a Team That Values
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Patients – Their health and wellbeing is our priority.
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Referrers – Our partners in delivering the best healthcare.
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Innovation – Driving better services through smarter thinking.
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Development – Investing in our people and their potential.
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Environment – Creating the best clinics and workplaces.
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📌 It Senior Support Technician (Queensland)
🏢 Qscan Group
📍 Queensland