Job Description
About the role.
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We're looking for a Senior IT Support Engineer to join our IT team, with a solid focus on Jamf device management and macOS. This role is ideal for someone who enjoys owning platforms, solving complex problems, and mentoring others.
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You'll be the most senior Apple voice in the team, the person who takes the tickets nobody else can crack, and who can take a business requirement and turn it into a plan and a design.
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Responsibilities
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Own and manage the Jamf Pro environment and act as the SME for macOS
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Act as the L2/L3 escalation point for the IT support queue, take on escalated tickets, resolve complex incidents, and perform root cause analysis
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Plan, design and implement system improvements: gather requirements, write a project plan, design the solution, and deliver it end to end
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Manage zero touch deployment, configuration profiles, policies, app packaging and patch management across the Apple fleet
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Develop scripts (Bash/Python) to automate deployment, configuration, remediation and reporting
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Work with the InfoSec team to assess, design and maintain IT solutions that meet organisational security and compliance standards
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Provide support for Microsoft 365, particularly Entra ID and Exchange Online
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Maintain clear technical documentation and runbooks, and uplift the wider support team's Apple capability
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Mentor junior IT staff and contribute to team planning and continuous improvement
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Requirements
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Based in Adelaide, South Australia
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Australian Citizen (required) and able to obtain and maintain an Australian Government security clearance
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4-7 years' experience in IT support or systems administration
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Strong hands-on experience with Jamf Pro, Apple Business Manager and macOS
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Demonstrated ability to scope and design a solution from a business requirement, and produce a workable project plan
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Scripting ability in Bash and/or Python
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Solid understanding of Microsoft Entra ID and Exchange Online
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Confident working autonomously and leading technical problem resolution
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Clear communicator who can explain technical decisions to non-technical colleagues
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Certifications (Highly Regarded)
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Jamf Certified Tech / Certified Admin / Certified Expert ************)
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Microsoft SC-900 / SC-300
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ITIL 4 Foundation
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Apple Certified Support Professional
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Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
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Highly Desirable
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These are not required for success in the role but would be beneficial.
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Bachelor's degree in IT or a related field
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Networking knowledge and cloud experience
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Experience supporting a predominantly Apple/macOS environment in a scaling organisation
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Experience with automation, endpoint management or infrastructure-as-code practices
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📌 Senior It Support Engineer - Jamf & Macos Sme (South Australia)
🏢 Fivecast
📍 South Australia