Robert Walters has partnered with Edstart - a growing education fintech company, who is on the lookout for their next Customer Success superstar!
As a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and also support existing customers. If you are someone who is compassionate, a great team player (and commercially minded!) and thrives on interactions.
A bit about Edstart:
Edstart is a fast-growing Australian fintech and financial services company helping schools and families make education costs more sustainable and flexible through innovative funding and payment solutions.
Founded by a passionate team of education and finance specialists, Edstart has grown significantly and continues to expand, with a strong focus on delivering a excellent experience for both customers and schools.
Your day to day duties & responsibilities?
Build strong, friendly customer relationships to ensure long-term satisfaction
Provide friendly front-line support via live chat, email and phone in a timely manner
Work with customers from initial enquiry all the way through to funding education fees
Resolve problems and explain the best solutions to solve customer enquiries and follow up to ensure a positive resolution
Maintain an in-depth understanding of the product and deliver it to customers in simple and easy to understand terminology
Follow up on and manage customer payments with a flexible and friendly approach




Liaise with other teams to continuously improve the service and product offerings
Work closely with the credit and operations team to provide the best outcome for each customer
Your skillset and experience?
Experience in finance, payments, or education sectors
Exposure to regulated consumer credit environment
Basic knowledge or ability to understand interest and payment calculations
Exceptional verbal and written communication skills
Be compassionate and patient in engaging with current and potential customers
Experience in a similar support or customer-facing role
A passion for providing exceptional customer service
Ability to work cooperatively and collaboratively with a number of different teams across the business
Ability to maintain calm under pressure
Willingness to learn
Strong attention to detail
Have an understanding of the need for client confidentiality
Motivated self-starter who can juggle multiple responsibilities and large volumes
Benefits & culture?
Diverse, inclusive and genuinely wholesome culture
The chance to work with a group of talented, highly motivated colleagues
Contemporary, relaxed and collaborative office environment
Flexible work arrangement - 2 days WFH after successful completion of probationary period
Office located in Surry Hills, close to public transport
The opportunity to see your impact on a growing business as well as the customer
Dog friendly office + free breakfast a few days a week, conferences and other team initiatives
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
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📌 Customer Success Associate (New South Wales)
🏢 Edstart
📍 New South Wales