About Compnow: At Compnow, we're more than a leading Australian technology provider.
We're a team of innovators, problem-solvers, and trusted advisors helping organisations unlock the full potential of technology.
For more than three decades, we've partnered with businesses across the country to deliver tailored IT solutions, from end-user computing and managed services to complex infrastructure, cloud, cybersecurity, and lifecycle solutions.
Our success has been built on strong relationships, exceptional customer experiences, and a commitment to doing what we say we'll do.
As a privately owned and nationally recognised technology business, we've created a culture where people are empowered to make an impact, challenge the status quo, and build rewarding long-term careers.
We know that great people are the key to our success, which is why we invest heavily in our team, celebrate achievements, and create genuine opportunities for growth.
Why Compnow?
Every Voice Counts – When you join our team, your skills and ideas will be welcomed.
Be Remarkable – Your contribution is key to our success.
You don't stop growing, neither do we.
Do What's Right – We make a point of keeping our skills current and increasing our impact.
Create Connections – Your manager acts as a mentor to help guide you and your career.
Our business rewards hard-work and initiative.
We supply you with the building blocks you need to grow.
Internal career opportunities are possible in the long term to grow with our company.
Perks and benefits: Five weeks annual leave through our leave incentive program.
Additional day of leave to celebrate your birthday.
Ongoing learning and development programs tailored to your career goals.
Genuine long-term career progression opportunities across a national business.
Exclusive employee discounts on a wide range of IT products and technology.
Discounted accommodation at our Bali retreat.
Supportive leaders who invest in your growth and success.
Collaborative team culture with regular social events and celebrations.
What you'll do?
The Account Manager - Higher Education is responsible for managing and growing a portfolio of university and tertiary education customers across New South Wales.




This role is primarily focused on developing trusted customer relationships, maximising account value, and identifying opportunities to support customers with their evolving technology needs.
Working closely with stakeholders across IT, procurement, academic and executive teams, you'll become a strategic partner to your customers, ensuring Compnow continues to deliver value, exceptional service and strong commercial outcomes.
While the role is predominantly focused on nurturing and expanding existing relationships, you'll also identify and secure new opportunities within existing and prospective accounts where appropriate.
Success in this role comes from building long-term partnerships, driving customer satisfaction, and uncovering opportunities that contribute to sustainable growth across the Higher Education sector.
Manage and grow a portfolio of Higher Education customers, developing trusted long-term relationships across multiple stakeholder groups.
Develop and execute account plans that support customer success, retention and revenue growth.
Identify opportunities to expand existing customer relationships through additional products, services and solutions.
Conduct regular customer meetings and on-site engagements to understand business priorities, challenges and future requirements.
Build strong relationships with executive, procurement, IT and operational stakeholders within customer organisations.
Collaborate with internal specialists and delivery teams to ensure customers receive the best possible outcomes.
Act as the primary commercial contact for assigned accounts, ensuring a high level of customer satisfaction.
Support contract renewals, commercial discussions and account governance activities.
Maintain accurate forecasting, pipeline management and CRM records.
Proactively identify and pursue new opportunities within existing accounts and targeted prospects.




Monitor customer trends, competitor activity and sector developments to uncover growth opportunities.
Represent Compnow at customer, industry and Higher Education events when required.
What you'll bring?
Proven experience in account management, sales or customer relationship management within the IT industry.
Experience working within a technology reseller, systems integrator, managed services provider or similar customer-focused technology environment highly regarded.
Experience working with Higher Education customers or the education sector will be highly regarded but is not essential.
Solid track record of growing customer accounts and developing long-term client relationships.
Experience managing multiple stakeholders across complex customer environments.
Commercially minded with the ability to identify, qualify and convert growth opportunities.
Exceptional relationship-building and stakeholder engagement skills.
Strong communication and presentation skills with the ability to engage customers at all levels.
Ability to work collaboratively with internal teams to deliver positive customer outcomes.
Strong organisational skills, attention to detail and ability to manage competing priorities.
Self-motivated, customer-focused and driven to achieve results.
What else do you need to apply?
Travel on-site to our office in Alexandria and to client sites across Sydney.
Must be an Australian resident available to work full time without restrictions Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.
We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character.
And finally – have you made it this far and don't meet every single requirement?
Don't count yourself out just yet – you may be exactly the person we are looking for and encourage your application.
All submissions will be treated with the strictest confidence.
No phone, email, or agency requests.
We are a **** Circle Back Initiative Employer – we commit to respond to every applicant.

📌 Account Manager - Higher Education (Sydney)
🏢 CompNow
📍 Sydney