Job Description
Company Description
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"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
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We take care of our employees, and they take care of our customers!
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Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
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Our Mission
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We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
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Job Description
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Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors' culture.
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KEY RESPONSIBILITIES:
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Ensure smooth and timely shipment process flow
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Ensure accurate and timely data entry into our operational system based on defined metrics
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Track and trace shipments
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Provide proactive and clear communication to internal and external customers
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Ensure accurate and timely client billing, including dispute resolution
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Understand customer expectation to ensure all the elements of the SOP and KPI's are met
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Ensure compliance to company policies and external regulations
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Complete cross training in order to support team coverage
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Professionally represent Expeditors to our customers, service providers, and government agencies
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Billing & Accounting
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Review files and complete billing with accuracy and timeliness
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Review invoices and send charges
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Manage destination charges and special billing procedures (e.g., White Glove)
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Post financial transactions promptly
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Monitor accounting and billing reports
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Ensure files are settled and closed out properly
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Maintain clean, auditable financial records
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Financial Control & Compliance
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Ensure billing meets internal billing standards and KPIs
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Support audit readiness through proper documentation and accuracy
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Monitor service provider billing sheets
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Escalate billing discrepancies and exceptions
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EXPECTATIONS :
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Continually identify areas to improve efficiency
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Embrace and adopt technology to optimize their ability to complete their work
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Achieve standard of 52 hours training per year, including all mandatory trainings
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Drive and develop customer relationship in order to exceed their expectations
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Have a sense of urgency, be willing to help by offering solutions
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Local Applicants ONLY
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Qualifications
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Fully proficient with various software applications (mainframe systems)
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10-key by touch
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Displayed ability to work independently with minimal supervision
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Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
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Functions efficiently in a high stress environment
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Willing to work overtime
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An intimate understanding of Export Compliance
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Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation
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Reporting Structure:
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Transcon Lead Agent, Transcon Supervisor, Transcon Manger
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Additional Information
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Expected Hourly Range: $***** – $*****
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Expeditors offers excellent perks:
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Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
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Holidays (10)
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Flexible Days (2)
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Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
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401(k) Retirement Savings Plan with employer match
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Employee Stock Purchase Plan (ESPP)
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Medical, Prescription Drug, Dental & Vision Coverage
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Health Savings Account (HSA)
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Life and Disability Insurance
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Paid Parental Leave (additional eligibility criteria)
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Dependent Care Flexible Spending Account (DC FSA)
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Commuter Benefit
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Employee Assistance Program (EAP)
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Learning & Development Program
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Educational Assistance and Reimbursement
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All your information will be kept confidential according to EEO Guidelines.
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May be eligible for bonus following first year of continuous employment in position.

📌 Transcon Agent (Queensland)
🏢 Expeditors
📍 Queensland