Job Description
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
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THE OPPORTUNITY
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We're now welcoming applications for Case Managers to join our supportive, purpose-driven team in Tweed Heads. This is deeply meaningful work where your empathy, problem-solving and commitment have a profound impact every single day.
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As part of our interview process, shortlisted candidates will need to be available to attend a face-to-face group interview on 29 or 30 September and be available to commence work on 2 November ****.
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Why Join EML?
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An Award-Winning Celebratory Culture That Recognises You
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EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
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Flexibility That Supports Your Life
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After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
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Monthly rostered days off
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A 9-day fortnight
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Giving you more control over your time and work life balance.
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Grow With a Specialist Organisation
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Because personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry.
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Our deep expertise,



purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand.
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EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.
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What You'll Be Doing
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Managing a full portfolio of physical and psychological injury claims.
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Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
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Implementing proactive strategies to support timely recovery and return-to-work outcomes.
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Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
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Navigating challenging conversations with confidence, empathy and resilience
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What We're Looking For
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It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role.
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Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?
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The ability to thrive in a fast paced, collaborative team?
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Good computer literacy with the ability to learn new systems?
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Robust communication, resilience and a customer-first mindset for effective rapport-building?
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Creativity, curiosity and initiative when engaging with stakeholders?
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We want to hear from you!
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WHAT WE OFFER
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We stand together as equals.
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EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
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We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
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Benefits & Perks
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A diverse and collaborative team culture like no other
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Flexibility to work from home to support work/life balance
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A corporate wellbeing program with discounted health insurance and gym membership
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Generous discounts from over 350 retailers through our RewardsHub program
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Comprehensive learning and development opportunities to help you reach your full potential
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Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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Companywide events to stay connected and celebrate success
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Entitlement to annual company incentive scheme + salary reviews
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Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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About Us
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There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts.
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Our people care about making a difference. We are looking for people who share our commitment to positive change.
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Once we have found you, we pull out all the stops to keep you.
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The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.
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You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

📌 Case Manager (Tweed Heads)
🏢 EML
📍 Tweed Heads