Customer Service Officer | Wyndham Area
$***** per hour + Super | Multiple Opportunities Available
These are short-term assignments commencing ASAP, with opportunities available through to November, December and January.
Seeking Customer Service Officers to join a large and well-respected local government organisation in Melbourne's west.
We have several opportunities available with both full-time and part-time arrangements on offer, making these roles ideal for experienced customer service professionals looking for flexibility and the opportunity to make a meaningful contribution to the local community.
Available Working Arrangements
Full time
38 hours per week
Monday to Friday
Part-Time
21 hours per week
Monday, Thursday and Friday
About the Role
As a Customer Service Officer, you will be the first point of contact for community members, providing exceptional service across both face-to-face and telephone channels.
You will assist customers with enquiries, resolve issues where possible, process payments, maintain accurate records and contribute to a positive customer experience.
Responsibilities include:
Providing professional front counter and contact centre support
Responding to customer enquiries via phone and in person




Processing payments and cashiering transactions
Managing customer requests and maintaining accurate records
Assisting with complaints and customer resolutions
Maintaining customer information and community resources
Supporting administrative and reporting functions
Working collaboratively within a customer-focused team environment
About You
Previous experience in a customer service, contact centre or reception environment
Strong communication and interpersonal skills
Confidence handling a high volume of enquiries
Experience working with multiple systems and applications
Good attention to detail and ability to manage competing priorities
Cash handling, EFTPOS or cashiering experience will be highly regarded
A positive, professional and team-focused approach
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at .
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📌 Customer Service Officer (Melbourne)
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