What Ability | Kew, Melbourne | Full-time, Permanent
Join What Ability, a rapidly growing NDIS-registered disability service provider operating across four states in Australia. We don't just provide support - we create engaging, fun experiences that help people with disabilities live their best lives.
With a national team of over 800 support workers, including professional and semi-professional athletes, our approach is simple: put happiness first.
We're looking for a
people-focused Respite Manager
to support Victoria Short Term Respite services.
About the Role
This is a hands-on leadership role responsible for delivering incredible camp experiences for people with disabilities across Victoria.
You'll coordinate the planning and delivery of respite end-to-end - from participant bookings and logistics, through to on-the-ground support and post-respite follow up. You'll work closely with Respite Leads, participants, families, and the national team to make sure every respite runs smoothly, safely, and is genuinely fun.
This role combines operations, people leadership, logistics, and problem solving, making it ideal for someone who thrives in a fast-paced workplace and loves bringing experiences to life.
Key Responsibilities
Coordinate and oversee the delivery of respite across VIC
Allocate and support Respite Leads and respite staff
Manage respite logistics including accommodation, transport, and resourcing
Monitor budgets and ensure respite services are delivered efficiently
Build relationships with participants and families, and manage respite enquiries
Coordinate participant bookings and ensure all details are confirmed ahead of respite
Communicate key information clearly with families and stakeholders
Oversee Supportmate updates, participant needs, and support documentation




Ensure staff documentation and compliance requirements are up to date
Manage task tracking systems (JIRA) and follow up on outstanding items
Review respite documentation including progress notes, timesheets, and medication charts
Support incident management and ensure reporting is completed correctly
Manage feedback and complaints in a timely and professional way
Ensure all respite services meet NDIS Practice Standards, Child Safe Standards, and internal policies
Oversee risk assessments and ensure participant safety and wellbeing at all times
Train, coach, and support Respite Leads and respite staff
Support recruitment, onboarding, and development of respite team members
Identify opportunities to grow camps and build community connections in VIC
About You
You're someone who loves bringing people together and creating meaningful experiences.
You might come from a background in disability services, events, or operations, and you're confident coordinating teams, managing logistics, and building strong relationships.
We're looking for someone who is:
Organised and able to juggle multiple moving parts
A strong communicator who builds trust with participants, families, and staff
Proactive and solutions-focused
Calm under pressure and adaptable in a dynamic environment
Passionate about creating safe, fun, and inclusive experiences
Experience in the disability sector is highly regarded, but attitude, initiative, and energy are just as important.
Why You'll Love Working Here
Be part of a fast-growing, purpose-driven organisation
Work with a passionate and supportive national team
Make a genuine impact in the lives of people with disabilities
Grow your career as What Ability continues to expand
The Details
Based in VIC (with travel to camps as required)
#J-*****-Ljbffr

📌 State Respite Manager (Melbourne)
🏢 What Ability
📍 Melbourne