National charity supporting families with children who are ill or injured
Senior technical advice and support role working across a national network
Varied stakeholder engagement | Lead on projects | Thornleigh, Sydney
The Organisation
Ronald McDonald House Australia is a national charity supporting families with children who are ill or injured. Working across a federated network of 12 independently governed local Chapters, Ronald McDonald House Australia provides national leadership, shared services and strategic support to strengthen collective impact across the country.
Each year, Ronald McDonald House Australia supports thousands of families through Ronald McDonald Houses, Family Rooms, Family Retreats, Hospitality Carts and the Ronald McDonald Learning Program. As the National Affiliate Chapter, Ronald McDonald House Australia plays a central role in helping Chapters deliver exceptional support to families while strengthening the organisation's national presence and reputation.
The organisation continues to evolve its Salesforce and associated business systems capability, and a newly created opportunity has arisen for a technical lead to join the team.
Benefits & Culture
Contribute to meaningful outcomes for Australian families
Opportunity to support, administer, enhance and steward Salesforce and related platforms and applications
Lead systems improvement projects
Collaborative, mission-led culture with a passionate and engaged team
Supportive leadership committed to capability development and innovation
Thornleigh, Sydney | Flexible and hybrid working arrangements available
The Role
Reporting to the Business Analytics and Data Manager and fully contributing to a small, high performing team, you will act as the technical lead and primary administrator for Salesforce and other nominated business systems in the Salesforce Ecosystem. As part of the role,



you will build effective relationships with key stakeholders across the nation-wide Ronald McDonald House Australia system.
You will provide technical expertise on projects coordinating with stakeholders and vendors to ensure maximum value is achieved. This will include being the lead internal resource for an upcoming project migrating from Salesforce Nonprofit Success Pack (NPSP) to Agentforce Nonprofit Cloud.
Skills Required
You are a relationship-focused person who enjoys managing and developing business systems which help others succeed. You have strong technical ability, well-developed stakeholder engagement skills, a strategic mindset and the ability to balance big-picture thinking with practical delivery. Comfortable working across multiple priorities and stakeholders, you can influence outcomes through collaboration, credibility and trusted advice rather than formal authority.
You will bring to the role:
Extensive experience administering and supporting Salesforce
Skills in supporting integrations and connected business systems
Ability to manage complex technical issues, platform enhancements and vendor relationships
Experience managing multiple projects and competing priorities
Excellent stakeholder management, influencing and relationship-building capability
Robust problem-solving skills using a proactive, solutions-focused approach
Ideally, an understanding of charitable environments and volunteer engagement
Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.
NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.
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📌 Salesforce And Business Systems Lead (Sydney)
🏢 Ngo Recruitment
📍 Sydney