Administration & Operations Coordinator - Cafes - Permanent Full Time
Join an award winning ASX-listed tourism and transport company
Range of Employee Benefits including staff discounts and career development
About the Role
SeaLink is seeking a highly organised and proactive
Administration & Operations Coordinator – Cafes
to support the daily operations of our Cleveland Shore Cafe and all onboard vessel cafes.
This role is perfect for someone who enjoys a blend of
operational coordination, team support, compliance oversight, and administrative responsibilities
. As a key support to the Cafe Manager, you will play an integral role in ensuring safe, productive, and customer‐focused operations across multiple cafe locations.
This position oversees documentation accuracy, daily coordination of Team Leaders, coordinates workflow across sites, and ensures all cafes meet compliance, reporting, and service standards.
Please note:
This role includes early starts, with shifts commencing
from 6:00am
, as part of a rotating roster across a 365‐day operation.
What You'll Do
Operational Coordination
Coordinate operations across shore‐based and vessel‐based cafe venues
Ensure Team Leaders complete opening/closing procedures, compliance logs and cleaning schedules
Monitor presentation standards and customer areas across all venues
Support customer experience delivery and manage Tier 2 escalated issues
Assist with roster planning, shift adjustments, timesheet review and payroll inputs
Maintain accurate operational documentation across all cafes (food safety, WHS, cleaning, allergen control, temperature checks)
Conduct regular mini‐audits to ensure compliance with food safety, WHS and regulatory requirements
Consolidate weekly reporting including sales, stock results, waste, audit findings and variance investigations
Raise purchase orders and support supplier liaison
Support reporting and data integrity across POS, rostering and compliance systems
About You
You are organised, proactive and comfortable coordinating people and processes across multiple locations. You enjoy structured work, value accuracy,



and can switch between administrative and operational responsibilities with ease.
You bring:
Experience supervising or coordinating staff in a fast‐paced operational environment
Strong administrative and coordination capabilities
Excellent communication and people skills
Confidence making day‐to‐day operational decisions within set guidelines
Strong customer service skills and ability to handle escalated issues professionally
High attention to detail and ability to manage competing priorities
Skills, Qualifications & Experience
3+ years' experience in an operational, coordination or supervisory role (hospitality or service environments advantageous)
Experience with stock control, POS, cash handling and shift coordination
Confident using systems, reporting tools and software
Strong barista skills and coffee knowledge - preferable
Responsible Service of Alcohol (RSA) – preferable or willingness to obtain
Food Safety Supervisor Certificate – preferable or willingness to obtain
First Aid & CPR – preferable or willingness to obtain
About Us
SeaLink South East Queensland is the largest marine operator in Moreton Bay operating vehicle and passenger ferry services to Straddie, the Southern Moreton Bay Islands and the Moggill Ferry.
SeaLink South East Queensland is aSeaLink Marine & Tourismcompany, part of theKelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands.
Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.
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Hirer responsiveness Salary match Number of applicants
Travel Agents,



Tour Operators & Tourist Services More than 10,000 employees
Kelsian Group Limited (ASX: KLS) is Australia's largest integrated land and marine transport service provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.
Headquartered in Adelaide since ****, our Group has grown through strategic acquisitions and organic growth to emerge as a leader with over 30 years' experience in bus and marine transport, and tourism operations.
Today, Kelsian Group consists of Australia's most experienced providers of multi-modal public transport services and tourism experiences, boasting performance-driven capabilities across ferry, bus, and light rail both domestically and internationally.
Kelsian Group Limited (ASX: KLS) is Australia's largest integrated land and marine transport service provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.
Headquartered in Adelaide since ****, our Group has grown through strategic acquisitions and organic growth to emerge as a leader with over 30 years' experience in bus and marine transport, and tourism operations.
Today, Kelsian Group consists of Australia's most experienced providers of multi-modal public transport services and tourism experiences, boasting performance-driven capabilities across ferry, bus, and light rail both domestically and internationally.
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What can I earn as an Operations Coordinator
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.
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📌 Administration & Operations Coordinator - Cafes - Permanent Full Time (Queensland)
🏢 SeaLink South East Queensland
📍 Queensland