EARN $95,*********,000 Salary + Super | Full-Time Opportunity
Lead Client Service Delivery For A Growing Electrical Contractor
Own Key Builder Relationships, Scheduling & Service Operations
About The Company
Our client is an insurance repair electrical contractor servicing South East Queensland, working primarily with insurance builders across a high volume of jobs.
Supported by a Brisbane-based scheduling team and offshore data-entry support, the business operates in a fast-paced setting where responsive communication, reliable service delivery and strong client relationships are essential.
About The Opportunity
The primary purpose of this position is to take ownership of customer service and service delivery across the business while building strong day-to-day relationships with key insurance builder clients.
Reporting directly to the Directors, you will lead the scheduling team while remaining hands-on with escalations, operational issues and client communication.
Some of your responsibilities will include:
Managing key insurance builder relationships and maintaining consistent communication
Owning client escalations, pricing queries, variations and complaints from start to resolution
Leading the scheduling team and ensuring jobs progress efficiently through to completion
Managing customer service standards across phones, emails and after-hours call handling
Conducting one-on-ones, reviewing job quality and monitoring team performance scorecards
Following up technician reports and addressing recurring paperwork issues with field teams
Managing offshore data-entry quality, on-call rosters and compliance administration




Developing practical processes and checklists while overseeing general office and fleet operations
About You
The successful candidate will have:
Previous construction or insurance building experience
Experience in senior administration, operations or a similar hands-on leadership role
Strong experience working within high-volume and fast-paced environments
Excellent client relationship, communication and problem-solving skills
Strong organisation with the ability to remain calm under pressure
Experience leading teams and holding people accountable for service and quality standards
Confidence working with operational metrics including response times, reschedules and booking accuracy
A hands-on approach with the willingness to personally manage problems through to resolution
What's in it for You?
Full-Time
Leadership Role Based In Woolloongabba
Own Key Relationships With Major Insurance Builders
Lead & Develop
A Growing Brisbane Scheduling Team
Hands-On Role
With Genuine Operational Responsibility
Take Ownership Of Customer Service & Service Delivery
Work Directly With The Directors Of The Business
Improve Systems, Processes & Operational Performance
Your application will include the following questions:
Please select your current eligibility to live and work in Australia.
Please confirm which suburb you currently reside in.
Describe your previous experience in the construction industry and how it has prepared you for this role of Client Services Manager, particularly in managing client relationships and service delivery.
Please explain what motivated you to apply for this position and why you think you would be great for this role!
Please outline your availability to start in a new role.
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📌 Client Services Manager (Brisbane)
🏢 RecruitShop
📍 Brisbane