Location: Brisbane, QLD Salary: $65,000–$70,000 + super Working Arrangements: Monday to Friday, plus some weekend/on-call work (with additional weekend allowance) Roster: 8-hour working day between 7:00am–7:00pm, rotating roster provided 6 weeks in advance Work-Life Balance: Hybrid working Career Progression: Extensive technical training and development
About the company: Join a global healthcare organisation specialising in veterinary diagnostics and technology. The company provides sophisticated diagnostic equipment and solutions used by veterinary professionals to support animal health and patient care.
About the opportunity: Join an established team as a Technical Customer Service Representative, providing specialist support to veterinary professionals using diagnostic equipment. You will provide phone-based technical support, troubleshooting equipment‐related enquiries and guiding customers through problems using a logical, step‐by‐step approach. Calls are filtered according to the diagnostic equipment involved, allowing you to progressively build specialist technical and product knowledge.
Extensive training is provided, beginning with a structured six‐week induction. From approximately week six, you will gradually begin taking filtered customer calls while undertaking further equipment training,



including training on haematology equipment. Full training across the role and equipment takes approximately six months.
Duties
Troubleshoot veterinary diagnostic equipment
Resolve technical customer enquiries
Guide customers through troubleshooting steps
Diagnose equipment and system issues
Provide clear technical instructions
Deliver empathetic customer support
Document customer interactions accurately
Escalate complex technical issues
Develop specialist equipment knowledge
Participate in rotating weekend coverage
Preferred Skills and Experience
Vet Nurse or animal health background
Biomedical Engineer background
Pathology or diagnostics experience
Science qualifications
Phone-based or customer service experience
Strong technical troubleshooting aptitude
Confident learning complex equipment
Patient, empathetic communication style
Robust computer and systems skills
Culture: Join a supportive, collaborative and technically focused team that values empathy, patience, problem-solving and continuous learning. With extensive training and dedicated support, you will be encouraged to develop your technical expertise while delivering a high standard of customer care.
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📌 Technical Customer Service Representative (Brisbane)
🏢 Healthcare Professionals Group
📍 Brisbane