At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
Oly is McMillan Shakespeare's newest and most exciting brand, we have been first to market with a new offering to enable all car owners in Australia to apply for a car lease via Oly through their workplace.
The Role:
As our Customer Support Manager, you willlead the customer support function, ensuring the delivery of a high-qualityand scalable support experience across customer enquiries, casemanagementandescalations.
You willberesponsible fordriving service standards, team performance, and continuous improvement to support business growth.You willwork closelyacrossvarious functions toidentifyprocess inefficiencies,customer painpointsand automation opportunities to improve the end-to-endcustomer experience.
Utilising yourwell-developedleadership skills,you will coach and support the teamwhilefosteringa culture of accountability, collaboration and customer-centric problem solving
Thiskey rolewillenhanceservice outcomes, support commercialobjectivesand deliverinsight-led improvements thatincreasecustomer satisfaction, operationalefficiencyandbusiness performance.You will contribute to strategic initiatives that improve organisational effectiveness and drive data-driven decision making across the function.
You will Bring:
Strong people leadership,coachingand performancemanagement capability.
Customer-first mindset with calm,confidentand accountablecommunication.
Experience leading customer support, contact centre, customeroperationsor service teams.
Experience using CRM, case management, dashboards andreporting to improve performance and customer outcomes.
Financial services, automotive, salary packaging,



novatedleasing or regulated customer service experience is highlydesirable.
Experience with automation, self-service, AI, knowledgemanagementor BPO models is desirable.
Ability tooperatein a scale-up environment with ambiguity,paceand changing priorities
Tertiary qualifications in Business, Commerce, CustomerExperience,Operationsor another relevant discipline preferred.
What we can offer you:
Strong culture and the support of a values-based recognition program
Novated leasing benefits and discounts
12 weeks paid parental leave
Comprehensive learning and development opportunities
to support your growth opportunities
Sonder digital wellbeing platform
, providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance
reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Volunteer leave & Career break
MMS Rewards program
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We value the skills and attributes veterans can bring to our organisation.
We embrace hybrid working and welcome conversations about flexibility.
Embracing our value of
Everyone Matters
we hold a collective commitment to foster an environment where all differences are valued and respected.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at
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📌 Customer Support Manager (Melbourne)
🏢 McMillan Shakespeare Group (MMS)
📍 Melbourne