As Service Manager, you will play a key role in ensuring our service department operates efficiently, safely and to a high standard. You will lead our technicians and subcontractors while maintaining strong relationships with clients and ensuring service commitments are consistently met.
Key responsibilities
Manage the service department and coordinate responses to urgent maintenance requests
Lead, mentor and develop the service team to achieve high standards of safety, performance and customer satisfaction
Coordinate technicians and subcontractors to ensure appropriate coverage and required response times across the region
Maintain high standards of workplace health and safety, compliance and operational procedures
Monitor stock levels and coordinate the purchasing and supply of required equipment and materials
Plan, schedule and allocate resources to ensure all routine servicing is completed within the allocated month
Build and maintain strong relationships with key clients through professional and responsive communication
Respond to and resolve customer and onsite issues quickly and effectively
Coordinate the allocation of on-call staff for after-hours service and emergency call-outs
Work closely with the Accounts team to monitor job completion and ensure weekly invoicing commitments are achieved
About you
Previous experience in service management, coordination or a similar operational role
Experience within the electronic security, electrical, communications, facilities or related service industry will be highly regarded




Robust leadership and people-management skills
Excellent organisational and time-management skills
Strong attention to detail
Excellent communication and interpersonal skills
Ability to prioritise urgent requests and effectively manage competing demands
Strong problem-solving and decision-making skills
Ability to work effectively under pressure in a fast-paced environment
Current driver's licence
Competitive salary package
Company mobile phone
Company laptop
Supportive and established service team
Opportunity to join a growing Queensland-based security services business
A key leadership role within an established commercial service operation
About us
PRIDE is a leading electronic security services provider specialising in the commercial market. We are focused on delivering high-quality services to our clients through reliable contract maintenance solutions, with customer care always being our priority. The Pride Group operates throughout Queensland, with the majority of our service area located across South East Queensland.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a service manager?
How much notice are you required to give your current employer?
Do you have Service Coordination experience?
Have you worked in a role which requires a sound understanding of Work Health & Safety Standards?
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📌 Service Manager (Brisbane)
🏢 The Pride Group
📍 Brisbane