About Us
At Claro, we help people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.
The Opportunity
As our Compliance Officer you will have a strong focus on workforce compliance. You'll own the weekly compliance cycle that keeps our NDIS workforce credentialled, current and ready to deliver care - verifying documents, tracking expiries, and making sure nothing slips through.
This is a role for someone who genuinely enjoys compliance work: the rhythm of a well-run weekly cycle, the satisfaction of a clean, accurate record, and the quiet importance of getting the details exactly right.
Your key responsibilities will include
Manage the compliance inbox, prioritising urgent items and confirming every action
Verify mandatory compliance documents and keep records accurate in our systems including but not limited to working rights, NDIS Worker Screening Check, First Aid and CPR
Timely notifications to Services Delivery to ensure workforce remains compliant
Maintain tracking logs, archives and compliance reporting for audit and management
Generate, refine and distribute accurate compliance reports
Maintain accurate employee data across HRIS, SharePoint, and employee files




Prepare and issue employee correspondence using approved templates
To be successful in this role you will have
Experience in an administrative, data-focused role preferred
Strong attention to detail and high level of accuracy
Confidence using systems and Microsoft 365 (Outlook, Excel, Word, Teams)
Ability to follow processes and manage multiple tasks efficiently
Strong organisational skills and reliability
Ability to work productively as part of a broader team
Good communication skills and ability to work with a range of internal stakeholders
What's in it for you
Friendly team environment with a great community care spirit
Opportunity to build experience in HR / People & Culture
Have impact, learn and grow as Claro enters its next exciting phase
Shine Awards
Employee Assistance Program for staff and their families
Novated vehicle leasing
Additional Requirements
Current National Police Check or willingness to obtain
NDIS Worker Screening Check or willingness to obtain
Evidence of current work rights in Australia
We pride ourselves on being an equal chance employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people
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📌 Workforce Compliance Officer (Melbourne)
🏢 Claro
📍 Melbourne