We're looking for an Administration Officer to join our Salem Aged Care team and provide day-to-day administrative and customer service support.
You'll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.
Location:
Toowoomba - QLD
Employment Type:
Full Time | Monday to Friday 8am - 4pm
Remuneration:
$***** ph + Super + Salary Packaging + Access to staff discounts & benefits
What You'll Be Doing
Welcome residents, families, visitors and contractors and provide friendly reception support
Answer, triage and direct phone, email and in-person enquiries
Respond to routine enquiries and refer more complex matters to the appropriate team member
Record messages, enquiries and follow-up actions accurately
Manage visitor sign-in and site requirements
Assist with admission and enquiry administration
Complete filing, data entry, document preparation and mail distribution
Support petty cash, banking and invoice processing
Assist with resident appointments, vehicle and shared-space bookings
Maintain office supplies and stationery
Assist with service communications, newsletters and notices
Provide other general administrative support as required.
What You'll Bring
Solid customer service and administration experience
Excellent attention to detail
Strong verbal and written communication skills




Good organisational and time management skills
Ability to manage multiple priorities and deadlines
Confidence working independently and as part of a team
Moderate computer skills, including Microsoft Office, CRM and database systems
Ability to quickly learn and understand the requirements of the aged care environment
Current Police Check or NDIS Worker Screening Clearance, as required.
Why You'll Love Working With Us
Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
Employee Assistance Program for wellbeing support.
Fitness Passport: Stay active with discounted gym memberships for you and your family.
Ongoing Training & Development opportunities to grow your career
Lutheran Services
is a
not-for-profit organisation
, providing exceptional care and support to communities across Queensland for the
past 90 years
. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.
Salem Aged Care
in
Toowoomba
has been a cherished part of the local community since ****, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre.
#J-*****-Ljbffr

📌 Administration Officer - Reception (Toowoomba)
🏢 Lutheran Services Australia
📍 Toowoomba