At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
Here'show you will make a difference in this role...
In thisleadership role, asWorkforce Planning &OptimisationManageryouwill; beresponsible for leadingand transformingthe workforce planning function acrossour key brands ofMaxxiaandRemServ;in-so-doing you will ensureworkforce supply, capability and capacity are aligned to customer demand, service commitments and business objectives.
The position plays a critical role in supporting operational transformation by leading data-driven decision-making, improving workforce efficiency, strengthening planningcapabilityand ensuring workforce management processes, systems and reportingwhich willsupport a scalable and sustainable operating model acrossbothcontactcentreand processing operations.
At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:
Lead workforce planning acrossMaxxiaandRemServOperations, aligning workforce strategies to business priorities, servicecommitmentsand customer demand.
Establish workforce planning governance,standardsand decision‐making frameworks across Operations.
Develop and coach the workforce planning team, building capability in forecasting, planning,optimisationand business improvement.
Own workforce planning outcomes, including service levels, workforce efficiency, capacityperformanceand operational effectiveness.
Ensure forecasting, scheduling andoptimisationactivitiessupportoperational requirements, customerexpectationsand sustainable growth.
Review workforce trends,risksand opportunities, driving actions that improve productivity, utilisation, serviceperformanceand customer outcomes.
Lead workforce planning maturity through improved processes, automation,standardisationand stronger workforce management systems.
Own workforce reporting,insightsand performance frameworks to supportaccurate, data‐driven leadership decisions.




Oversee workforce budgets, FTE glidepaths and workforce capacity planning to support sustainable growth.
To be considered for this role you will have:
10+yearsworkforce planning /optimisationleadership experience in multi‐site, multi‐channel environments.
Proven experience uplifting WFM maturity,delivering forecastimprovement, and automating reporting.
Demonstrated experience leading workforce planning teams responsible for forecasting, modelling, BI reporting, capacityplanningand WFM systems.
Expertisein Genesys Cloud or equivalent workforce management platforms.
Strong background in data-driven decision-making and operational performance improvement.
Exceptional analytical and problem‐solving capability with a strategic mindset.
Strong leadership,influencingand stakeholder engagement capability.
High resilience, able to manage complex operational challenges and competing priorities.
Ability to drive change, uplift capability and embed new ways of working across large teams.
What we can offer you:
Strong culture and the support of a values‐based recognition program
Novated leasing benefits and discounts
12 weeks paid parental leave
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of
Everyone Matters
we hold a collective commitment to foster an setting where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples,



those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We value the skills and attributes veterans can bring to our organisation.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at••••@mmsg.com.au
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With eight brands across the employee benefits, fleet management and disability support industries, MMS employs around 1,300 people in Australia and New Zealand.
Established in ****, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family business to the ASX‐listed house of brands we are today.
At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
With eight brands across the employee benefits, fleet management and disability support industries, MMS employs around 1,300 people in Australia and New Zealand.
Established in ****, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family business to the ASX‐listed house of brands we are today.
At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
#J-*****-Ljbffr

📌 Workforce Planning & Optimisation Manager (Melbourne)
🏢 Mcmillan Shakespeare
📍 Melbourne