Lead and manage hotel services operations, including housekeeping and hospitality
Ensure high-quality, resident-focused service delivery
Assist with recruitment, onboarding, rostering, performance management and development of hotel services staff
Ensure compliance with Aged Care Quality Standards, infection control requirements and occupational health and safety legislation
Assist with audits, corrective action plans, quality assurance and continuous improvement initiatives
Coordinate administrative processes for admissions, resident tours, stock control and daily operations
Foster communication and teamwork with staff, residents, families, contractors, allied health professionals and management
Assist with monitoring and managing budgets, supplies and resources
Promote a safe working environment through incident management, manual handling, PPE use and staff training
Coordinate and deliver mandatory and ongoing staff training with education and clinical leaders
Support and promote Palm Lake Care's philosophy, values and workplace culture
Requirements
Minimum 3 years supervisory or managerial experience of hospitality/hotel services operations, ideally within a regulated environment
Minimum 1 year of experience in a senior administrative role
Experience assisting with staff recruitment, onboarding, rostering, performance management and team development
Excellent written and verbal communication skills
Refined interpersonal skills
Confidence to deliver staff training and development sessions
Current National Police Check and Drivers Licence
Solid organisational skills and attention to detail




Positive attitude, initiative, and solutions/continuous-improvement approach
Previous experience in aged care or healthcare environment, with knowledge of Aged Care Quality Standards
Certificate IV in Training and Assessment
Business management or OH&S; qualifications
Valid national police check and pre-employment medical assessment
Willingness to work in a smoke-free workplace
Core Competencies
Demonstrates expertise in managing hotel services operations with a focus on compliance with Aged Care Quality Standards and effective staff training. Proven ability to foster teamwork and communication while ensuring high-quality service delivery and continuous improvement.
Highest-signal resume keywords
Hotel Services Operations Management
Aged Care Quality Standards Compliance
Staff Recruitment and Development
Certificate IV in Training and Assessment
Budget Management
ATS Optimization Keywords
Hard Skills
Housekeeping Management
Hospitality Operations
Performance Management
Quality Assurance
Infection Control
Occupational Health and Safety
Administrative Coordination
Incident Management
Stock Control
Training Delivery
Soft Skills
Excellent Communication Skills
Refined Interpersonal Skills
Strong Organisational Skills
Positive Attitude
Initiative
Certifications & Qualifications
Current National Police Check
Drivers Licence
Business Management Qualifications
OH&S; Qualifications
Industry Keywords
Aged Care
Healthcare Environment
Continuous Improvement
Resident-Focused Service
Smoke-Free Workplace
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📌 Service Manager (Bundaberg Central)
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📍 Bundaberg Central