Job Description
Job Type: Fixed Term
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Location: Melbourne
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Job Category: Call Centre and Customer Service
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Job title: Customer Experience and Insights Coordinator
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Position Type: Fixed-Term – 12 months
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Location: Remote - Australia
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About
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About the role
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As the Customer Experience Insights Co-ordinator, you will play a critical role in connecting the business to CSC's Voice of Customer (VoC) program. You will help ensure customer insights are visible, understood and actioned across the organisation by:
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Translating customer feedback and insights into engaging, easy-to-understand internal communications
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Supporting the delivery and administration of the CX internal communications plan
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Coordinating meaningful employee insight forums and activities
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Supporting robust survey governance and administration
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Helping teams understand and act on customer insights to drive continuous improvement across CSC
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Your specific duties, deliverables and reporting lines may vary from time to time depending on business needs and priorities. Key objectives and measures will be agreed through the annual Performance & Development planning cycle and adapted as required.
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Role
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What you will be doing in this role
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Act as a bridge between the VoC and the broader business by translating customer insights into transparent, engaging internal communications for channels such as the intranet and newsletters.
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Partner with internal communications to curate and publish regular VoC storytelling, insights, and themes to build employee understanding and engagement with customer feedback.
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Undertake the administration and coordination of all-staff customer insight forums and other regular business facing presentations
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Support survey owners across the organisation to review, audit, and maintain their suite of surveys to ensure they are fit-for-purpose
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Maintain a central view of survey activity to reduce duplication and improve insight quality across the business.
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Support the preparation of simple dashboards, summaries, or insight packs for internal audiences.
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Track actions and improvements resulting from customer insights to help demonstrate impact and value and design how to best circulate these internally to increase CX insight uptake
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Job Description
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What we're looking for
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Experience in CX research
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Strong written communication skills, with the ability to translate insights into clear, compelling and easy-to-understand content
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Excellent organisational and coordination skills
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Comfortable working with data and insights, with strong attention to detail and a focus on continuous improvement
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Strong stakeholder management skills, with the ability to work effectively across teams and levels
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Familiarity with survey platforms and basic survey design principles
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Why join CSC?
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Flexible work setting, with Hybrid working
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Collaborative, diverse and supportive culture where knowledge-sharing is valued
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Enhanced parental leave policy
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What you'll get in return
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A career where you belong
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At CSC, we're committed to more than super — we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
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Our gender equality strategy is more than a promise — it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
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We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
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We're proud to be an equal prospect employer — and proud of the progress we're making. Join a workplace where you can thrive, grow, and belong.
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Learn more about CSC and our benefits on our career site - Careers
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For any other questions about this role, contact .

📌 Customer Experience And Insights Coordinator (Remote/Fixed Term 12 Months) (Victoria)
🏢 Commonwealth Superannuation
📍 Victoria