CLAIMS SERVICE CONSULTANT LV 2 – CUSTOMER AND OPERATIONS – MULTIPLE LOCATIONS
At Allianz, we're proud to be named one of the Best Workplaces in Australia **** and a Outstanding Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
About the role
Manage end-to-end claims handling by following AAL Claims Management processes and making sound liability decisions throughout the claim lifecycle.
Apply insurance and legislative knowledge to ensure accurate claims assessments, compliance, and effective decision-making.
Oversee and review claims portfolios, including authorising payments within delegated authority and minimising claim leakage and costs.
Build strong stakeholder relationships with claimants, colleagues, and internal/external partners while providing clear, tailored communication.




Support team performance and customer outcomes through coaching, maintaining compliance with industry standards, and delivering timely, high-quality claims service
Manage total loss claims from assessment through settlement, ensuring accurate valuations, compliance with regulatory requirements, timely customer outcomes, and effective negotiation with relevant stakeholders.
About you
Demonstrate advanced claims expertise by managing complex insurance claims and applying technical knowledge, processes, and procedures effectively.
Lead and develop team capability through coaching, mentoring, collaboration, and contributing to professional growth within the claims team.
Apply strong analytical and organisational skills to assess complex information, prioritise workloads, manage competing demands, and support sound decision-making.
Deliver high-quality outcomes through attention to detail, technical proficiency with systems and reporting tools, and strong communication that balances customer empathy with commercial objectives.
Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
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📌 Claims Service Consultant Level 2 (Melbourne)
🏢 Allianz
📍 Melbourne