Job Description
Love people? Love making things run smoothly? Weirdly excited by a good spreadsheet, a spotless space and finding a smarter way to do something? We might be looking for you.
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Craft & Soul is a creative community space in Manly where people come to learn, make, connect and have a really lovely time. We're looking for ahigh-energy, people-loving, seriously organised and tech-savvy personto join our team and help keep the whole place running beautifully.
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This is a hands-on role. You'll be out front chatting to customers, helping people find what they need and making sure the shop feels fantastic — while also keeping on top of the systems, stock, operations and little details that make everything work behind the scenes. And yes, being crafty is a bonus. But you won't be crafting during your shift! Your job is to make sure everyone else has an amazing experience.
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What you'll be doing
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1.Customers & community
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Welcome customers and make everyone feel genuinely comfortable
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Chat with customers, understand what they're looking for and help them find the right products or workshops
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Create a warm, energetic and welcoming atmosphere
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Help customers with bookings, purchases and general questions
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Support workshops and events, including set-up and pack-down
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Build relationships with our regular customers and creative community
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2.Operations & systems
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Keep the shop running smoothly day-to-day
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Manage opening and closing procedures
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Keep stock organised and spot when things need attention
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Maintain and improve checklists, processes and operational systems
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Help with stock ordering and inventory management
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Identify things that aren't working and figure out how to improve them
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Take ownership of operational projects rather than waiting to be told what to do
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Help us turn messy or manual processes into simple, repeatable systems
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We'd love someone who sees a repetitive task and thinks:
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"How could we make this easier?"
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3. Technology, AI & getting things done
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We're a small, growing business and we want to work smarter, not just harder.
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We're looking for someone who iscomfortable with technology and genuinely curious about how it can improve the way we work.
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You might already be comfortable with:
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Google Sheets / Excel
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AI tools such as ChatGPT
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Google Workspace
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Creating trackers, templates and simple systems
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Finding clever solutions to problems
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You don't need to be a programmer or an AI expert.
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We're much more interested in someone who is curious and resourceful — the kind of person who will happily spend 20 minutes figuring out how to make a process better rather than doing the same annoying task every week forever.
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4. Keeping the space beautiful
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This is important!
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Craft & Soul is a physical space and keeping it clean, organised and beautiful is a huge part of the customer experience.
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You'll be expected to:
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Keep the shop tidy throughout the day
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Clean and reset customer areas
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Organise stock and supplies
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Notice the little things that need doing
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Leave the space better than you found it
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If you genuinely enjoy tidying and organising, you'll probably love this job.
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The person we're looking for is...
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You naturally enjoy talking to people and making them feel welcome. You're warm, energetic and comfortable chatting to strangers.
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High energy.
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You enjoy being busy, being on your feet and having lots happening around you. You don't wilt when things get hectic.
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Operationally minded.
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You like systems, checklists, organisation and getting things done. You notice inefficiencies and want to fix them.
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Proactive.
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You don't need someone standing over you telling you what to do. When you've finished one task, you look around and find the next useful thing.
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Tech-savvy.
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You're comfortable learning current tools and figuring things out. You don't need to know everything — you need to be willing to work it out.
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AI-curious.
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You've experimented with AI to solve problems, save time, create things or organise information — or you're genuinely excited to learn how.
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Creative.
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You have an interest in craft, art, design, making or creativity. You don't need to be an expert — just genuinely interested.
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A little bit obsessed with organisation.
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A beautifully labelled cupboard makes you happy. A well-built spreadsheet is satisfying. You notice when things aren't where they should be.
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This probably isn't the job for you if...
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You want a job where you can sit quietly and make things all day
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You don't enjoy interacting with customers
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You hate cleaning
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You need to be told what to do constantly
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You don't enjoy being busy or having lots of things happening at once
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You'd rather stick to "that's not my job" than figure something out
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Technology makes you want to throw your laptop out the window
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But if you love people, love a busy environment, get excited by systems and genuinely enjoy making things work better... we'd love to hear from you.
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Your background
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You might have experience in:
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Retail
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Hospitality
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Events
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Operations
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Studio or venue coordination
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Administration
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Community spaces
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Small business
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Project coordination
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Butwe're much more interested in how you think and work than having the perfect resume.
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You don't need to have done this exact job before. We're looking for someone who is reliable, switched-on, curious, energetic and takes pride in what they do.
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What you'll get
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A role in a unique creative community space in Manly
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A lovely, creative team
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Variety — no two days are exactly the same
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The opportunity to take real ownership and improve how things work
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The chance to learn about the running of a growing small business
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Staff benefits and discounts
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A role where your ideas and initiative are genuinely valued
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Location
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Manly, NSW
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Employment type
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Casual / Part-time
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Hours
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***** hours per week
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Pay
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$***** per hour

📌 Customer Experience And Operations Coordinator (Queensland)
🏢 Craft & Soul
📍 Queensland