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Join a
**** AFR BOSS Best Places to Work Gold Winner
and
**** Sustainability Champion
recognised by the World Steel Association. Play a key role in shaping our performance across our Wire business.
Reporting to the Customer Service Leader and based onsite at our Mayfield campus, you will be the key point of contact for our customers, building robust relationships, coordinating customer orders and working closely with our sales, warehouse and distribution teams to ensure a seamless customer experience from enquiry through to delivery.
What you will be doing:
Build trusted relationships with customers, providing exceptional service via phone and email.
Process customer orders and quotes accurately while managing enquiries and resolving issues efficiently.
Coordinate with sales, warehouse and logistics teams to ensure timely order fulfilment and delivery.
Manage credit approvals, customer account queries and reconciliation activities in line with company policies.
Monitor inventory availability and communicate supply updates to customers and internal stakeholders.
Identify opportunities to improve customer experience and streamline processes.
Support rural distributors and customers across Australia, fostering long-term partnerships.
You will be rewarded with:
Build genuine, long-term customer relationships with an established customer base, without the pressure of cold calling or sales targets
Enjoy variety in your day through a mix of customer engagement, order management, problem-solving and cross-functional collaboration
Take ownership of your region and customer portfolio, managing the end-to-end customer experience from enquiry through to delivery
Primary Benefits:
We offer a range of benefits designed to support you at work and beyond:
Paid parental leave that goes further
- 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave,



plus superannuation contributions during unpaid leave (eligibility applies)
Health cover at discounted rates
- Access corporate rates with nib Health Insurance to support you and your family
Everyday savings
- Access a wide range of employee discounts across major brands including retail, travel and lifestyle
What you will bring:
A positive attitude, strong work ethic and a genuine passion for delivering great customer experiences
Clear and confident communication skills, with the ability to build rapport and work effectively with a range of people
Strong organisational skills, attention to detail and the ability to manage competing priorities
A proactive, adaptable mindset and the confidence to take ownership of tasks and see them through to completion
Experience in customer-facing roles such as hospitality, retail, administration or customer service is advantageous, but we welcome candidates from a range of backgrounds
Why Join Us?
We offer more than just a job; we provide a dynamic environment built on
three pillars
that define our commitment to both our team and our industry.
Work with a greater purpose
- join us on our pursuit of a sustainable future and contribute to our nation's legacy.
Work well, live better –
experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
Build your own future –
grow and drive your own development to grow your skills. Everyday is an opportunity to grow.
About Us
InfraBuild is Australia's largest manufacturer of wire for construction, manufacturing and mining applications.
From nails to wire rope, our products support essential industries across Australia and New Zealand, backed by locally produced steel and a fully integrated supply chain.
We're committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia's future.
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📌 Customer Service Representative (New South Wales)
🏢 Gfg-Alliance
📍 New South Wales