After Sales Consultant (My Cruises) - Broadbeach, QLDJob no: ******Brand: IgniteWork type: Full timeLocation: QueenslandCategories: Sales and Customer ServiceMY CRUISES - Aftersales Consultant Broadbeach Ready for a change from sales?
Love cruising and travel?
If you're an experienced travel skilled who's ready to step away from sales targets and focus on what you love — helping customers have an amazing holiday — this could be the perfect next move.
As an After Sales Consultant within our MyCruises Team, you'll support customers after they've booked, helping with everything from payments and booking queries to amendments, travel information and getting them ready to set sail.
You'll use your travel knowledge and customer service skills to solve problems, build confidence and make the journey to the ship as smooth and enjoyable as possible.What you'll be doing...Support customers throughout their cruise journey after bookingManage payments, amendments, documentation and customer enquiriesProvide helpful cruise and travel informationResolve issues and find solutions with a customer-first approachWork with our cruise partners and internal teams to deliver a seamless experienceMaintain accurate customer records and deliver exceptional serviceWhat we're looking for2+ years' customer service experience2+ years' Travel Agency experienceA genuine passion for cruising and travelStrong communication and problem-solving skillsExcellent attention to detailSomeone who enjoys helping people and finding solutionsComfortable working in a fast-paced team environmentProficiency in Microsoft Excel and PowerPointWhy MyCruises?
Ongoing training and developmentCareer opportunities across Ignite Travel GroupAmazing travel discounts and rewardsBeachfront office in BroadbeachSocial events and team celebrationsVolunteer leave to give back to the communityStart date: 14 September **** Ready to leave the sales floor behind and do more of what you love?
Come and join MyCruises and help customers turn their cruise bookings into unforgettable holidays.
Your next career adventure could be just a click away.Ongoing skills developmentCatapult your career across a network of brands and businesses in an evolving industrySay no to full price!
Nab discounts on travel and more thanks to our sweet rewards programAccess to industry leading health and well-being programs and financial advisorsSet up shop in a swanky beachfront office in BroadbeachEnjoy social events to promote networking, celebration of wins, and sometimes just for fun!
Take volunteer leave as part of giving back to the local communityIf you're ready to set sail on a rewarding career and make a difference in travelers' lives, Your adventure awaits!
Applications close:
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📌 After Sales Consultant (My Cruises) - Broadbeach, Qld (Gold Coast)
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