Accenture Australia is seeking a Service Request Analyst in Ballarat to lead ITIL-aligned service requests and catalogue management. You will audit items, drive CSI, and optimize the service catalogue to improve usability and reduce complexity.
You will collaborate with service owners and technical teams, define models and workflows, and develop dashboards to monitor trends and performance. A focus on transparent communication to non-technical stakeholders is essential.
📌 ITIL-Driven Service Request & Catalogue Specialist (Ballarat)
🏢 Accenture Australia
📍 Ballarat
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