This Casual role is to support our school clients on-site, who are located in Queanbeyan and in the surrounding regions.
We are looking for candidates with part-time or full-time availability.

Occasional travel to Sydney may be required for training.

About the Role:

We are looking for a tech savvy & customer service orientated candidate to work with our educational customers, deploying IT equipment to schools as well as supporting teachers, students and staff with their day-to-day IT support requirements.

Training is provided.

The role would require a NSW drivers license and access to a car. Have or be willing to obtain both a clear NSW Working with Children Check and clear National Police Check.

Key duties will include:

- Deploying and configuring IT equipment

- Providing amazing customer service across interactions with staff and students as their first point of contact for staff and student IT enquiries

- Managing and actioning IT support requests logged through a ticketing system

- Proactively identifying opportunities to develop and improve the school's technology

About You:





- Passion for providing outstanding customer service and building relationships

- Currently studying, recently graduated, previous experience, or looking for an entry level IT role.

- Enjoys problem solving and working towards a solution

- Ready with a baseline understanding of IT, or ability to learn quickly and demonstrate skills

- Highly organised and ability to effectively prioritise workload

- Great communication skills, both written and verbally

About Us:

JTC Technology is an IT Support service, working within the educational sector supporting over 100 valued schools. Our team is comprised of over 60 customer-service orientated trained technicians who provide a range of IT support from baseline troubleshooting through to advanced complex solutions.

What we offer:

- A supportive team environment

- Hands on experience with a wide range of technologies

If you have questions about the position, please contact us at ••••@jtctechnology.com.au

📌 On-site IT Support Technician / Customer Support (Canberra)
🏢 JTC Technology
📍 Canberra