About Smartech

SMARTECH BUSINESS SYSTEMS is a trusted leader in delivering cutting-edge technology and service solutions that help businesses operate smarter, safer and more efficiently. With a strong reputation for customer excellence and a people-first culture, Smartech offers the opportunity to build a rewarding career while making a genuine impact across Queensland.

We are seeking a motivated, solutions-focused professional with a positive can-do attitude and a passion for customer service to join our growing team as our Queensland Service Coordinator & Office Manager.

About the Role

As the Queensland Service Coordinator & Office Manager, you will play a key role in ensuring the smooth operation of our Queensland service division and office functions. This dynamic role combines service coordination, customer support, workforce scheduling and office management, making it ideal for someone who thrives in a fast-paced environment and enjoys creating efficient, customer-focused outcomes.

Why Join Smartech?

- Join a well-established and growing Australian business.

- Enjoy a diverse role with variety, autonomy and responsibility.

- Be part of a supportive and collaborative team culture.

- Make a genuine impact on customer experience and operational performance.

- Contribute to business improvement initiatives and ongoing growth.

Key Responsibilities

Service Coordination

- Coordinate and schedule service jobs across Queensland, managing work orders from booking through to completion while optimising technician schedules based on location, travel requirements, skill sets and job priorities.

- Liaise with customers, technicians and internal stakeholders to provide updates, resolve issues and ensure service delivery meets agreed timeframes and quality standards.

- Monitor job progress, maintain accurate records and support invoicing activities while ensuring data integrity across service systems.

- Build strong customer relationships through proactive communication and timely issue resolution.





- Identify and implement opportunities to improve scheduling efficiency, service delivery and administrative processes.

- Ensure compliance with company policies, procedures and relevant industry requirements.

Office Management

- Support the day-to-day administration and smooth operation of the Queensland office.

- Manage office supplies, facilities, equipment and supplier relationships.

- Coordinate correspondence, maintain records and documentation, and support meeting and visitor management activities.

- Provide administrative support across the business and contribute to continuous improvement initiatives.

- Champion workplace health and safety practices by coordinating compliance activities, maintaining WHS documentation and supporting a safety-first culture.

About You

You are an organised and proactive professional who enjoys solving problems, building relationships and keeping operations running efficiently. You thrive in a fast-paced environment, have excellent communication skills and take pride in delivering outstanding service to both customers and colleagues.

Essential

- 2-3 years' experience in a coordination, scheduling, administration or customer service role, preferably within a service or operational environment.

- Strong organisational, communication and problem-solving skills with the ability to manage competing priorities.

- Proficiency in Microsoft Office Suite and experience using scheduling, CRM and/or ERP systems.

- An analytical mindset with the ability to identify process improvements, drive efficiencies and enhance service outcomes.

Desirable

- Diploma or Certificate in Business Administration, Management, Operations or a related discipline.

- Experience within a technical, trade services, facilities management or service-based industry.

- Experience in maintenance, logistics, workforce planning or technician coordination.

Apply Now

If you're a highly organised professional with a passion for customer service, operational excellence and continuous improvement, we'd love to hear from you. Join Smartech and play a key role in supporting our continued growth and success across Queensland!

📌 Service Coordinator and Officer Manager (Coorparoo)
🏢 Smartech Systems Oceania
📍 Coorparoo