Commonwealth Bank’s CommSec team is modernising its contact centre with AI and cloud tech. We’re seeking a Staff Software Engineer to drive the technical vision for customer interactions across digital, assisted and AI-enabled channels, focusing on Microsoft Dynamics 365 Customer Service and Omnichannel.
You will design scalable cloud-native solutions, contemporary APIs and intelligent workflows to support millions of interactions, mentor engineers and shape engineering direction across multiple
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📌 Staff Software Engineer: AI-Powered Contact Center (New South Wales)
🏢 Commonwealth Bank
📍 New South Wales
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