Role Purpose

The Skilled Experience Coordinator - Education role provides operational and compliance support across the Swinburne placements portfolio. The roleis responsible fordelivering efficient, standardised placement processes, supporting government reporting and departmental compliance, and enabling effective stakeholder engagement across internal and external stakeholders.

The role acts as a key interface between pre-placement and placement delivery teams to ensure a streamlined, consistent, and high-quality student experience across theplacement’slifecycle. The position contributes to continuous improvement initiatives to support scalable and compliant placement delivery.

Key Responsibilities

Placements Operations & Process Excellence

- Support the end-to-end delivery of education placement processes in line with internal frameworks and regulatory requirements.
- Partner with pre-placement and placement delivery teams to streamline workflows andoptimizethe student experience.
- Supportcontinuous process improvement initiatives to enhance efficiency, scalability, and quality outcomes.
- Placement processes delivered within agreed service levels and quality standards.
- Positive students experience outcomes across the placement lifecycle.
- Measurable improvements in process efficiency, consistency or scalability.
- Placement documentation and process resources maintained and current.

Compliance, Reporting & Governance

- Support AOPF approvals and variations, ensuringcompliance with accreditationand adherence to timelines.




- Ensure compliance with state-based placement requirements across multiplejurisdictions.
- Support government reporting and ensure alignment with departmental compliance requirements (e.g.,NSWDET).
- Contribute to the ongoing improvement of theClaim forPayment process to strengthen efficiency and compliance.
- Maintain current knowledge of regulatory requirements,embed these into operational processes, and ensure clear communication with stakeholders

Stakeholder Management & Engagement

- Build andmaintaineffective relationships across internal teams, includingStudent Operations,Finance, and AcademicTeamsbothpre-placement, and placement delivery.
- Manage relationships with external stakeholders including universities, placement providers, and government bodies.
- Communicate complex requirements clearly and adaptmessagingfor different audiences.
- Influence stakeholders to support process improvements and operational initiatives.

Systems & Data Management

- Maintainaccuraterecords across CRM/database systems (e.g.Salesforce).Ensure dataintegrityto support reporting, compliance, and decision-making.
- Utilise system insights to inform operational priorities and process improvements.
- Procure, analyse, and manage data,



ensuring systems can work effectively at scale.

Technical Capability

- Experience in education placements, operations, or program administration.
- Demonstrated experience managing placement approvals, compliance, and processes across multiple statejurisdictions.
- Strong understanding of government reporting and departmental compliance frameworks.
- Proven stakeholder management and influencing capability across internal and external environments.
- Excellent communication skills with the ability to translate complex information for different audiences.
- Strong analytical capability with a focus on continuous improvement.
- Experience working in process-driven environments with a focus on efficiency and quality.
- High diligence and ability to manage competing priorities.
- Experience using CRM/database systems (e.g., Salesforce).

Behavioural Capability

- Passion & Perseverance: Shows enthusiasm for creating a great student experience and maintains a positive, solutions‑focused approach when work is challenging.
- Teamwork: Collaborates effectively across teams and locations, building respectful, trusting relationships and contributing to a positive team culture.
- Agility & Innovation: Adapts quickly to change, thinks creatively to improve processes, and challenges existing approaches to achieve better outcomes.
- Integrity: Acts with honesty and respect, follows through on commitments, communicates directly, and upholds a culture of accountability and trust.

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📌 Professional Experience Coordinator - Education (Melbourne)
🏢 Online Education Services
📍 Melbourne