Job Description
Trilogy Care Pty Ltd in Brisbane is seeking a Senior Collections Officer to manage a portfolio of high-value and sensitive accounts, balancing empathy with compliant collections practices. You will coach junior staff, drive sustainable payment plans and deliver transparent reporting.
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The role emphasizes handling hardship with sensitivity, improving processes, and leveraging AI-enabled tools to support decision making within a regulated health care context.
📌 Senior Collections Lead Empathy, Compliance & Optimization Queensland
🏢 Trilogy Care
📍 Queensland
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