- Serve as the key point of contact for clients in the portfolio
- Service clients’ media requirements end to end across all formats
- Alert clients to relevant media items as they happen
- Collaborate with account management and sales teams to understand client needs
- Regularly contact clients and provide solutions for their communications requirements
- Monitor breaking news and alert clients to relevant media issues
- Retain and develop a portfolio of government, automotive, and higher education clients
- Deliver insights, advice, and industry intelligence supporting clients’ communications objectives

Requirements

- Media savvy with a genuine interest in news and current affairs
- Ability to identify issues significant to clients
- Ability to build and develop meaningful client relationships
- Ability to think on your feet, prioritise, and multitask in high-pressure situations
- Excellent team player comfortable in a fast-paced environment
- Problem-solving ability to identify potential client issues




- Previous experience in a client success or customer service environment is desirable
- Excellent command of English
- Australian Citizen, Permanent Resident, or valid work visa holder not requiring sponsorship, with at least 1.5 to 2 years of visa validity remaining

Core Competencies

Demonstrates strong media savvy and a genuine interest in news and current affairs, with the ability to build meaningful client relationships and deliver insights that support clients' communications objectives.

Highest-signal resume keywords

- Client Relationship Management
- Media Monitoring
- Problem-Solving
- Communication Skills
- Multitasking

Soft Skills

- Team Player
- Ability to Prioritize
- Ability to Think on Your Feet

Industry Keywords

- Client Success
- Customer Service
- Government
- Automotive
- Higher Education

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📌 Account Executive (Canberra)
🏢 Jobtailor
📍 Canberra