Client Service Manager - Warehouse Operations (3PL)

The Consortium Clemenger | Truganina, VIC | Full Time
Lead a Key Client portfolio across a fast-paced 3PL warehouse operation.

Blend commercial ownership with hands-on operational leadership

Build Lasting Partnerships.

About The Consortium Clemenger

At The Consortium Clemenger, we're passionate about delivering exceptional customer experiences through creative logistics, fulfilment and brand activation solutions. Guided by our IMPACT values, our Truganina team partners with leading clients to deliver warehousing, fulfilment and supply chain outcomes at scale.

About the Role

We're looking for an experienced Client Service Manager to lead the delivery, growth and profitability of a key client portfolio at our Truganina site. This is a hybrid leadership role, you'll be the primary point of contact for client relationships while also driving the operational excellence, commercial performance and team leadership needed to run a high-performing warehouse operation.

This role suits someone who's equally comfortable in a client review meeting and on the warehouse floor, a commercially minded leader who thrives on solving operational problems and building strong, lasting partnerships.

What You'll Be Doing

Client Leadership

- Build and maintain trusted relationships with key client stakeholders
- Act as the primary point of contact and escalation for client matters
- Lead regular business reviews and performance discussions
- Identify opportunities to improve client outcomes and grow partnerships

Operational Excellence

- Oversee end-to-end delivery of client programs and warehouse operations
- Coordinate cross-functional teams to meet service, quality and timeline requirements
- Monitor performance data and drive continuous improvement
- Ensure operational processes and governance requirements are consistently met





Commercial Performance

- Prepare and review quotations, pricing and commercial proposals
- Monitor portfolio revenue, margin and profitability
- Support budgeting, forecasting and invoicing processes
- Analyse financial trends and recommend improvement initiatives

People Leadership

- Coach, mentor and develop team members to achieve business and client outcomes
- Foster a high-performing, accountable culture
- Support workforce planning, resource allocation and succession planning
- Champion The Consortium Clemenger's IMPACT values

About You

To succeed in this role, you'll bring:

- Essential: Proven experience leading warehouse/3PL operations, including labour planning, workforce management and multi-shift team leadership
- Experience in Client Services, Account Management or Customer Success within a logistics, fulfilment or supply chain environment
- Strong commercial and financial acumen, including pricing, profitability and budgeting
- A track record of leading and developing high-performing teams
- Exceptional stakeholder management and communication skills
- Intermediate to advanced Microsoft Excel and PowerPoint skills

Why Join Us?

- A collaborative, values-driven culture where your contribution makes a real impact
- Opportunities for professional development and career growth
- Exposure to a diverse portfolio of leading clients
- A dynamic, fast-paced environment where innovation is encouraged

As part of our recruitment process, applicants must have the legal right to work in Australia and will be required to complete identity and work rights verification checks. Police checks may be required depending on the nature of the role.

Please note: We are managing this recruitment process directly and are not accepting unsolicited applications, candidate referrals or agency submissions. Recruitment agencies need not contact us regarding this vacancy.

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📌 Client Service Manager - Warehouse Operations (3PL) (Melbourne)
🏢 The Consortium Clemenger
📍 Melbourne