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- Lead a customer-focused team and make a meaningful impact on the student experience
- Full-time, fixed-term position (until January 2028) at our Hawthorn campus
- HEW6 salary + 17% super and staff benefits

About the Role
As the Team Leader, Fees and Scholarships, you’ll play a key role in leading the Graduation, Fees and Scholarships team to deliver accurate, timely and student-centred services.

Reporting to the Manager, Graduation, Fees and Scholarships, you’ll lead and develop your team, manage workloads and resources, resolve complex issues and ensure policies, procedures and service standards are consistently applied. You’ll champion a culture of exceptional customer service, mentoring your team and modelling the behaviours that build trust across the Swinburne community.

With a strong focus on continuous improvement, you’ll use data and insights to identify opportunities to streamline processes, improve services and deliver better outcomes for students and stakeholders. You’ll also work collaboratively across Student Administration to support efficient and effective service delivery.

About You
You’re a people-focused leader with a strong customer service mindset and the ability to deliver quality outcomes in a busy environment. You’ll bring:

- Experience leading, coaching or developing a team.
- Strong planning, organisational, analytical and problem-solving skills.
- Experience applying policies and procedures in a customer service environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- An understanding of the Australian Higher Education and VET environment.
- Solid digital skills, including Microsoft Office and customer service or student management systems.

If you’re passionate about developing people, improving services and making a positive difference to the student experience, we’d love to hear from you.

Qualifications
Completion of degree, or diploma level qualification with relevant work experience or an equivalent combination of relevant experience/training.

About Swinburne University of Technology




Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

- Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
- Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
- Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply
Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at [email protected]

Applications Close: Sunday 13 September 2026, at 11.00pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion




Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact [email protected] or call +61 3 9214 3550. Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to [email protected].

Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

#LI-SW

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📌 Fees and Scholarships Team Leader (Melbourne)
🏢 Swinburne University Of Technology
📍 Melbourne