Job Description

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.

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As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.

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Join us as we work towards building the imagine nation.

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The Asset Manager, LIV leads a high-performing team Build to Rent team to deliver on the asset strategy and optimise income and capital value. The role ensures premium asset presentation while creating a vibrant, customer-focused community through operational excellence and high-quality service delivery.

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What you'll be doing:

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- Drive solid engagement with key stakeholders (internal and external) to support effective decision making and enable strategic execution, whilst cultivating a customer-centric culture across all aspects of asset management
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- Responsible for delivering the Strategic Asset Plan for the asset(s) and ensure all items are executed in line with, or exceed, agreed strategy and timeframes
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- Accountable for the preparation and implementation of the asset's income and expenditure budgets, and continuous monitoring, reforecasting
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- Lead the Resident Experiences team in providing exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments
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- Drive the capture and communication of key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments.
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- Support the Finance team in administering the arrears management process, including customer engagement when required and attending Tribunal hearings.
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- Ensure compliance with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice.
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- Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime.
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- Contribute to the creation of, and deliver, strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activations.
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- Maintain a visible presence onsite and drive the resident experience through energetic, productive and memorable interactions when responding to requests, and resolving problems and concerns as they arise.
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- Ensure accuracy of data across all systems to deliver customer insights and support data led decision making.
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- Present the asset(s) in optimal condition whilst actively working with the asset(s) team and resident feedback to drive excellence in presentation, performance and safety standards.
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- Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures.
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- Provide leadership to the team to develop and improve their collective strengths, skills and knowledge,



while fostering high levels of engagement and performance
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- Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings.
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- Ability to work evenings, weekends, public holidays and across multiple assets if required.
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What you'll bring

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- 5+ years of experience in asset management or property management, with strata management experience desirable
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- Demonstrated success in achieving results through effective leadership and stakeholder relationship management at all levels, and by driving a customer-centric strategy
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- Demonstrated people management experience, with people being developed and empowered to succeed
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- Demonstrated experience dealing with customer complaints and solving problems with positive results
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- Experience in preparing asset income and expenditure budgets on an accrual basis and contributing to strategic asset planning
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- High level of IT proficiency, with Salesforce, Yardi and StarRez experience desirable
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- Relevant tertiary qualifications are highly desirable
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- The following certifications are required: Real Estate Agent or Assistant Agent License
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- A willingness to always go above and beyond and provide an exceptional experience to our residents
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- Exceptional organisational and resource management skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time
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- Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness
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- A strong understanding of relevant legislation
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📌 Asset Manager (Victoria)
🏢 Mirvac
📍 Victoria