Job Description

Love people? Love making things run smoothly? Weirdly excited by a good spreadsheet, a spotless space and finding a smarter way to do something? We might be looking for you.

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Craft & Soul is a creative community space in Manly where people come to learn, make, connect and have a really lovely time. We're looking for ahigh-energy, people-loving, seriously organised and tech-savvy personto join our team and help keep the whole place running beautifully.

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This is a hands-on role. You'll be out front chatting to customers, helping people find what they need and making sure the shop feels fantastic — while also keeping on top of the systems, stock, operations and little details that make everything work behind the scenes. And yes, being crafty is a bonus. But you won't be crafting during your shift! Your job is to make sure everyone else has an amazing experience.

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What you'll be doing

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1.Customers & community

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- Welcome customers and make everyone feel genuinely comfortable
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- Chat with customers, understand what they're looking for and help them find the right products or workshops
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- Create a warm, energetic and welcoming atmosphere
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- Help customers with bookings, purchases and general questions
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- Support workshops and events, including set-up and pack-down
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- Build relationships with our regular customers and creative community
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2.Operations & systems

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- Keep the shop running smoothly day-to-day
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- Manage opening and closing procedures
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- Keep stock organised and spot when things need attention
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- Maintain and improve checklists, processes and operational systems
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- Help with stock ordering and inventory management
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- Identify things that aren't working and figure out how to improve them
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- Take ownership of operational projects rather than waiting to be told what to do
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- Help us turn messy or manual processes into simple, repeatable systems
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We'd love someone who sees a repetitive task and thinks:

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"How could we make this easier?"

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3. Technology, AI & getting things done

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We're a small, growing business and we want to work smarter, not just harder.

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We're looking for someone who iscomfortable with technology and genuinely curious about how it can improve the way we work.

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You might already be comfortable with:

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- Google Sheets / Excel
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- AI tools such as ChatGPT
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- Google Workspace
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- Creating trackers, templates and simple systems
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- Finding clever solutions to problems
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You don't need to be a programmer or an AI expert.

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We're much more interested in someone who is curious and resourceful — the kind of person who will happily spend 20 minutes figuring out how to make a process better rather than doing the same annoying task every week forever.

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4. Keeping the space beautiful

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This is significant!

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Craft & Soul is a physical space and keeping it clean, organised and beautiful is a huge part of the customer experience.

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You'll be expected to:

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- Keep the shop tidy throughout the day
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- Clean and reset customer areas
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- Organise stock and supplies
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- Notice the little things that need doing
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- Leave the space better than you found it
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If you genuinely enjoy tidying and organising, you'll probably love this job.

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The person we're looking for is...

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You naturally enjoy talking to people and making them feel welcome. You're warm, energetic and comfortable chatting to strangers.

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High energy.

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You enjoy being busy, being on your feet and having lots happening around you. You don't wilt when things get hectic.

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Operationally minded.

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You like systems, checklists, organisation and getting things done. You notice inefficiencies and want to fix them.

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Proactive.

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You don't need someone standing over you telling you what to do. When you've finished one task, you look around and find the next useful thing.

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Tech-savvy.

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You're comfortable learning new tools and figuring things out.



You don't need to know everything — you need to be willing to work it out.

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AI-curious.

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You've experimented with AI to solve problems, save time, create things or organise information — or you're genuinely excited to learn how.

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Creative.

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You have an interest in craft, art, design, making or creativity. You don't need to be an expert — just genuinely interested.

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A little bit obsessed with organisation.

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A beautifully labelled cupboard makes you happy. A well-built spreadsheet is satisfying. You notice when things aren't where they should be.

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This probably isn't the job for you if...

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- You want a job where you can sit quietly and make things all day
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- You don't enjoy interacting with customers
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- You hate cleaning
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- You need to be told what to do constantly
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- You don't enjoy being busy or having lots of things happening at once
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- You'd rather stick to "that's not my job" than figure something out
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- Technology makes you want to throw your laptop out the window
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But if you love people, love a busy environment, get excited by systems and genuinely enjoy making things work better... we'd love to hear from you.

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Your background

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You might have experience in:

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- Retail
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- Hospitality
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- Events
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- Operations
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- Studio or venue coordination
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- Administration
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- Community spaces
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- Small business
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- Project coordination
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Butwe're much more interested in how you think and work than having the perfect resume.

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You don't need to have done this exact job before. We're looking for someone who is reliable, switched-on, curious, energetic and takes pride in what they do.

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What you'll get

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- A role in a unique creative community space in Manly
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- A lovely, creative team
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- Variety — no two days are exactly the same
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- The opportunity to take real ownership and improve how things work
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- The chance to learn about the running of a growing small business
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- Staff benefits and discounts
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- A role where your ideas and initiative are genuinely valued
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Location

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Manly, NSW

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Employment type

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Casual / Part-time

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Hours

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20-30 hours per week

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Pay

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$30-40 per hour

📌 Customer Experience and Operations Coordinator (Manly)
🏢 Craft & Soul
📍 Manly