Job Description

We are looking for a client-first Data Engagement Manager to join our Melbourne Data & Analytics team. This is a relationship-led role at its core - you will be the trusted face of Monks for a portfolio of enterprise clients, responsible for growing those relationships, expanding the scope of our work, and ensuring clients see tangible, measurable value from their investment in data.

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You bring experience in client services, account management, or digital consulting - and you know how to have a commercial conversation just as comfortably as a strategic one. You understand data and analytics well enough to translate complex outputs into business language that lands with senior stakeholders.

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Responsibilities

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- Own the day-to-day and strategic relationship with a portfolio of enterprise clients across data and analytics engagements.
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- Map client stakeholder landscapes - identify key decision-makers, influencers, and sponsors, and build strong rapport at each level.
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- Act as the single point of contact, providing consistency, trust, and clear communication across all client teams.
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- Translate complex technical delivery outputs into business value that resonates with client KPIs and executive stakeholders.
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- Run regular client check-ins, QBRs, and roadmap sessions to maintain alignment and surface new opportunities.
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- Proactively identify and pursue organic growth opportunities within existing accounts - new workstreams, expanded scope, and upsell across Monks' service lines.
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- Develop a transparent understanding of each client's business goals, data maturity, and competitive landscape to position Monks as a long-term strategic partner.
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- Contribute to proposals,



SOW development, and commercial negotiations in close collaboration with Practice Leads and the Director of Client Partnerships.
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- Monitor account health, revenue trajectory, and renewal risk - flag concerns early and lead the response.
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- Oversee delivery with an onshore/offshore team to ensure client engagements are executed on time, within scope, and to a high standard.
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- Maintain a clear view of delivery status across your portfolio - track risks promptly and manage client expectations proactively.
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- Partner with the delivery team to define workstream priorities and resource requirements based on client roadmaps.
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- Stay across the data and analytics landscape - platforms, trends, regulatory changes (e.g. privacy, cookieless) - and proactively share insights with clients.
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- Help clients build their data maturity roadmap and advocate for initiatives that deliver both short-term wins and long-term capability uplift.
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- Provide informed recommendations on platform choices, architecture decisions, and analytics strategy in close partnership with technical specialists.
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- Author and manage Statements of Work (SOWs), ensuring scope, assumptions, and commercial terms are clearly defined and mutually agreed.
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- Oversee billing, budget tracking,



and financial reconciliation across your accounts - flag overruns early and manage change control.
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- Maintain accurate account records in Salesforce and internal project management systems.
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Requirements

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- 3+ years in client-facing roles - account management, digital consulting, or client services, ideally in data, analytics, or digital marketing.
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- Natural relationship builder with a track record of growing accounts and managing senior stakeholder relationships.
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- Comfortable with budgets, SOWs, renewal conversations, and identifying upsell opportunities.
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- Excellent communicator who can translate technical concepts into business language - written, verbal, and in presentations.
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- Comfortable operating in a fast-paced, cross-functional environment. Confident working with both onshore and offshore teams.
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- Experience working with enterprise procurement processes and complex billing structures.
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- Exposure to cloud environments (GCP, AWS) or data engineering / analytics engineering concepts would be advantageous
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- Familiarity with analytics platforms (GA4, Adobe Analytics) and digital marketing ecosystems (DV360, CM360, etc) would be preferred
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- Experience with MarTech or data platforms (Adobe Experience Platform, Salesforce Marketing Cloud, Braze, or similar) highly desirable
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- Experience in Google Analytics, Adobe Analytics, or Google Cloud certification highly preferred
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#LI-CX1

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About Monks

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Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordin

📌 Data Engagement Manager (Victoria)
🏢 Monks
📍 Victoria