Job Description

We are currently hiring for a Desktop Support Engineer to join our team in Brisbane, Australia

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Contract Type: Self-employed (B2B) no visa support will be provided

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Job Responsibilities:

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- Troubleshoot hardware, software, and application issues
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- Manage and update tickets in the helpdesk system
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- Perform break-fix support and fault resolution
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- Install, configure, and support Windows OS & MS Office
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- Support printers, laptops, desktops, and peripherals
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- Basic support for Mac OS (Apple devices)
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- Diagnose network connectivity issues using standard tools
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- Perform preventive maintenance on IT equipment
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- Coordinate with vendors for complex issues (e.g., AV systems)
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Required Skills & Experience:

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- 2-3 years of experience in Desktop Support / IT Support
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- Strong knowledge of Windows 7-10 & Office 365
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- Experience with Active Directory & Group Policies (GPOs)
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- Familiarity with ticketing tools and ITIL processes
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- Knowledge of hardware troubleshooting & installations
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- Basic understanding of networking, servers, and telecom
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- Experience with mobile device management (iOS/Android)
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- Positive communication and problem-solving skills
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Preferred Qualifications:

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- Bachelor's degree in Computer Science or related field
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- Certifications like CompTIA A+ / MCP are a plus
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📌 Desktop Support Engineer (Queensland)
🏢 Tech People 247
📍 Queensland