Job Description

Most MSPs are Windows shops with a Mac or two floating around. This one's different. You'll be working deep in the Apple ecosystem – macOS fleets, JAMF, MDM – for a Sydney MSP whose clients actually run on Apple. If you're an L2 who loves the Apple side but keeps ending up in Windows-heavy roles, this is the one.

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You'll be supporting multiple clients day to day, managing devices through JAMF, and handling the Microsoft 365 side too – SharePoint troubleshooting is a big part of this role, so you'll need to be confident untangling permissions, sync issues, and site structures, not just resetting passwords.

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- Location: Sydney
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- Position: Full-time, Permanent
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- Salary: Up to $85,000 + Super
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- Work arrangement: Hybrid
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WHO ARE WE?

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We're a Sydney-based MSP specialising in the Apple ecosystem. Our clients run their businesses on macOS, iOS, and Microsoft 365, and they rely on us to keep everything humming – from device management through to collaboration platforms. We're a close-knit team where L2 engineers get real ownership of client environments, not just a ticket queue.

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ABOUT YOU

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You know your way around a Mac workplace properly – not just using one, but managing fleets of them. You've worked with JAMF (or a comparable Apple MDM platform) and understand device enrolment, policies, and profiles.

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On the Microsoft side, you're comfortable troubleshooting SharePoint – permissions,



OneDrive sync issues, document libraries, and the weird stuff that happens when Apple devices meet Microsoft cloud services.

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You've got MSP experience, so juggling multiple clients and switching context through the day is second nature.

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WHAT WILL YOU BE DOING?

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Providing L2 support across macOS, iOS, and Microsoft 365 environments for multiple clients

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Managing Apple device fleets through JAMF – enrolment, policies, updates, and troubleshooting

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Troubleshooting SharePoint and OneDrive issues – permissions, sync, site structure, and access

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Escalation support for L1, plus documentation and process improvement

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Working directly with clients to resolve issues and keep their environments running smoothly

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- MSP or multi-client support experience
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- Solid macOS support skills – you've managed Apple environments, not just used them
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- Hands-on experience with JAMF or a similar Apple MDM platform
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- Good SharePoint troubleshooting ability – permissions, sync, and general M365 collaboration issues
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- Strong communication – you can explain technical issues to non-technical clients
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- JAMF certification (JAMF 100/200)
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- Experience with Intune or cross-platform MDM setups
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- Exposure to Azure AD / Entra ID administration
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- Scripting basics (Bash or zsh) for automating Mac management tasks
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KEY SKILLS:

📌 Level 2 Engineer (New South Wales)
🏢 Searchability®
📍 New South Wales