Job Description

Are you a highly organised and adaptable administrator who thrives on juggling a busy day?

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Looking to turn your organisational and people skills into a career?

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Elite refrigeration is a well-established company specialising in commercial refrigeration and air conditioning services across the Southeast Queensland regions. We take pride in our work and in our employees.

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About the role:

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As the Senior Administrator – Scheduling Lead, you will be responsible for overseeing and monitoring our technicians' schedules through our job management system. Job scheduling is a crucial part of our business, however it's only half the role. The other half is the people!

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You will be the calm point of contact between customers, technicians and senior leaders, and have the ability to think on your feet when the day goes in a different direction than originally planned.

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We are looking for someone to own the schedule while staying flexible and happy to go with the flow when things change. We have also recently transitioned over to a current job management system (Simpro) and you will help play a major part in its implementation.

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Day-To-Day Duties May Include:

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Taking charge of the schedule whilst collaborating with senior leaders and business owners

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Providing leadership and guidance to our current admin officers

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Fielding phone calls from customers and technicians, responding in a timely manner

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Scheduling jobs for the technicians through Simpro, keeping in mind their locations and job placements to maximise efficiency

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Adapting the schedule on the fly when urgent breakdowns or priority jobs come through

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Monitoring and responding to emails in the admin inbox as required

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What We Are Looking For:

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Previous exposure to scheduling within a trade environment is a bonus but we are happy to teach the right person if they're willing to learn!

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Experience with job management software especially Simpro is highly advantageous but not necessary

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Exceptional organisational skills with the ability to keep track of a lot of moving parts

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Adaptability and level thinking when priorities shift

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Quick practical problem solving and the confidence to act on solutions

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Great interpersonal skills and communication both on the phone and in person

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What's On Offer:

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Highly competitive market salary

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Professional growth opportunities, encouraging career development

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Supportive and friendly work environment

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Free onsite parking!

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Learn more about us at www.eliterefrigeration.com.au

📌 Senior Administrator - Scheduling Lead (Queensland)
🏢 Elite Refrigeration
📍 Queensland